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WO-01305164 ↗ ServiceMax

DAUPHIN COUNTY CORONER'S OFFICE • Preventive Maintenance • PSM

📍 DAUPHIN CTY CORONER'S OFFICE — 1271 SOUTH 28TH STREET, Harrisburg PA, 17111

Sep 18, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (8 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Sep 18, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 18, 2025 Invoiced: Sep 18, 2025
Dispatch 0.0d
Coordinators 0.1d
Billing 16.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
16.1 days
Over SLA
Created: Sep 18, 2025 Due: Oct 17, 2025 Completed: Sep 18, 2025 (29 days early)
📅
0.0 days Total Age
⏱️
11.0d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528167
TECH ON SITE NO PARTS NEEDED Needs quote
Closed
Q-00030107 Chris G ON Site Semi-Annual Equipment PM 9/17/25 NB - Send to quoting for: PM/Inspection on 3 mortuary cots & 3 embalming tables Travel is non-billable - EMS Rate Card pricing Tech is on-site https://www.ebiotrack.com/inspection.php?iid=30164
Priority
Critical
Origin
Email
Reason
New Case
Contact
Donald Machamer
Owner
Shelby Robinson
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01305164 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Sep 18, 2025 • Closed: Sep 17, 2025
Completed with significant delays
Invoiced • 167 days old
🚨
Primary Delay 11.0 days stuck in "Billing Review"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
04-Scheduled
0.1d
Closed
1.9d / 1.0d SLA
Billing Review
11.0d / 2.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
3.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**Need to fix QTY on invoice before sending to customer*

BILLING NOTE from Natosha: WO is billable per the attached quote + the additional unit Chris PM'd (7). It's showing $0 now...please let us know if the 'fix' button in eBT doesn't work to correct pricing.

**Do Not bill travel per quote**

🔧 Work Performed
Ferno Washington Inc - 24-H MiniMAXX Serial #: 07-054644 - Asset ID: 13279132 Ferno Washington Inc - 24-H MiniMAXX Serial #: 07-044684 - Asset ID: 13279133 Ferno Washington Inc - MODEL 103 Serial #: 09N-137658 - Asset ID: 13279138 Ferno Washington Inc - MODEL 103 Serial #: 10N-165126 - Asset ID: 13279139 Ferno Washington Inc - MODEL 103 Serial #: 10N-161004 - Asset ID: 13279140 Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-473400 - Asset ID: 13279141 Ferno Washington Inc - Model 101-H Serial #: 08c-008870 - Asset ID: 13279142
🔍 Technician Findings
ADDITIONAL ITEMS REQUESTED WHILE ON SITE; ALL TRAVEL ON INITIAL INSPECTION
⚠️ Problem Description
Q-00030107 Chris G ON Site Semi-Annual Equipment PM 9/17/25 NB - Send to quoting for: PM/Inspection on 3 mortuary cots & 3 embalming tables Travel is non-billable - EMS Rate Card pricing Tech is on-site https://www.ebiotrack.com/inspection.php?iid=30164

Timeline

📞
Case Linked Sep 17, 2:40 PM
Case Number: 00528167
Subject: TECH ON SITE NO PARTS NEEDED Needs quote
Status: Closed
📋
▶
2 Work Order Created Sep 18, 11:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 18, 11:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Chris Galasso
⏱️
▶
2 7x Labor Added Sep 18, 12:37 PM
7x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Assigned
To: 04-Scheduled
Duration in Previous: 40m
🏁
Status: Closed by Ben Saur Sep 18, 1:08 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 30m
💵
Status: Billing Review by Diane Patton Sep 19, 11:39 AM
From: Closed
To: Billing Review
Duration in Previous: 22h 31m
🚨 11.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 3, 1:13 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 14d 1h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 6, 5:49 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 4h
⏳ 3.8 business days
💰
Status: Invoiced by Diane Patton Oct 9, 11:12 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 17h
⚠️ 5.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-243049

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Billing Review
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Invoice Pending
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00528167
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
N/A
Created
Sep 18, 11:38 AM
Invoice #
SM-243049

Work Details (7)

Name Type Status Qty Amount Date
WL-02940833 Labor Open 0.5 $164.00 Sep 18, 12:37 PM
WL-02940834 Labor Open 0.5 $164.00 Sep 18, 12:37 PM
WL-02940835 Labor Open 0.33333333333333 $114.00 Sep 18, 12:37 PM
WL-02940836 Labor Open 0.33333333333333 $114.00 Sep 18, 12:37 PM
WL-02940837 Labor Open 0.33333333333333 $114.00 Sep 18, 12:37 PM
WL-02940838 Labor Open 0.33333333333333 $114.00 Sep 18, 12:37 PM
WL-02940839 Labor Open 0.5 $164.00 Sep 18, 12:37 PM

Details