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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305179 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Dante Rescue Squad — 112 Lower Bear Wallow Rd, Dante VA, 24237

Sep 18, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (67 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 18, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 22 Scheduled ▶ Running 2 2
Dispatch 0.1d
Coordinators 2.8d
Field Work 0.0d
Billing 5.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.8 days
Over SLA
Field Work
0.0 days
Billing
5.0 days
Over SLA
Created: Sep 18, 2025 Due: Dec 31, 2025 Completed: Sep 19, 2025 (103 days early)
📅
1.9 days Total Age
⏱️
5.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528491
URGENT Philips WO Request
Closed
Tempus LS Manual Pacing
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dan Glass
Owner
Shelby Robinson
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305179 (current) Invoiced
FCO • Fady Messak
Created: Sep 18, 2025 • Closed: Sep 19, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 5.0 days stuck in "Ready to Bill"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/18/2025 RArnold- Dispatched to Fady per his request


🔧 Work Performed
“Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “
⚠️ Problem Description
Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📞
Case Linked Sep 18, 12:11 PM
Case Number: 00528491
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 18, 12:35 PM
Work Order: WO-01305179
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 18, 1:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-18T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 57m
⏳ 3.0 business days
⏱️
▶
3 Labor Added Sep 22, 7:46 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 3d 18h
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Sep 22, 9:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 19m
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 18h
⚠️ 7.0 business days
🧾
Invoice Created Oct 6, 7:49 AM
Invoice Number: SM-242157

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00528491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Sep 18, 8:00 AM
Created
Sep 18, 12:35 PM
Invoice #
SM-242157

Work Details (1)

Name Type Status Qty Amount Date
WL-02944243 Labor Open 1 $95.00 Sep 22, 7:46 AM

Details