Primary Delay65.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay76.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
14.8d / 3.0d SLA
Ready for Scheduling
65.6d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Tracking# 1Z01E3E70399380933
Customer Requested Parts Order
⚠️Problem Description
Q-00030138
Ferno, couldn't provide model number. Needs 24 rubber mallets that casket sits on
Pic attached.
QTY 3 PN 0901110
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: bobby.keller@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01305188 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70399380933]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 2, 2025
To: bobby.keller@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305188Location: Charlotte Care CenterAddress: 4601 Freedom Drive Charlotte, NC 28208Device: Problem Description: Q-00030138
Ferno, couldn't provide model number. Needs 24 rubber malle
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 25, 2025
To: bobby.keller@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305188Location: Charlotte Care CenterAddress: 4601 Freedom Drive Charlotte, NC 28208Device: Problem Description: Q-00030138
Ferno, couldn't provide model number. Needs 24 rubber malle
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 18, 2025
To: bobby.keller@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305188Location: Charlotte Care CenterAddress: 4601 Freedom Drive Charlotte, NC 28208Device: Problem Description: Q-00030138
Ferno, couldn't provide model number. Needs 24 rubber malle
JPG
C74A1F
Sep 18, 2025
Timeline
📞
Case Linked Sep 18, 10:34 AM
Case Number:00528414
Subject:Needs quote
Status:Closed
📋
▶
2
Work Order Created Sep 18, 1:23 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Shelby Robinson
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 18, 1:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
🚨15.0 business days
🔩
▶
2
2x Parts Added Oct 8, 2:58 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From:Awaiting Parts, Closed
To:Closed, Ready for Scheduling
Duration in Previous:20d 1h, 0m
🚨66.0 business days
🏁
Status: Closed by Rhonnie ReevesJan 15, 1:41 PM
From:Ready for Scheduling
To:Closed
Duration in Previous:98d 23h
📄
▶
3
Status: Ready to Bill Jan 15, 2:30 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251269
Bottlenecks
Awaiting Parts
Duration: 14.8 business days (threshold: 3.0 business days)
Exceeded by 11.8 business days
Ready for Scheduling
Duration: 65.6 business days (threshold: 1.0 business days)