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WO-01305194 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Marley Veterinary Clinic — 11416 Hydetown Rd, Titusville PA, 16354

Sep 18, 2025 → Sep 24, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 24, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 18 → Sep 19, 2025
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 22, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
Created: Sep 18, 2025 Completed: Sep 24, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0 / 4
Sep 18 → Sep 18 Ready for Scheduling ▶ Running 0 0 / 4
Sep 18 → Sep 18 Assigned ▶ Running 0 0 / 4
Sep 18 → Sep 19 Awaiting Parts - Customer ⏸ Paused 1 —
Sep 19 → Sep 22 Ready for Scheduling ▶ Running 1 1 / 4
Sep 22 → Sep 24 Scheduled ▶ Running 2 3 / 4
Dispatch 0.0d
Material Management 1.7d
Coordinators 4.7d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.7 days
Coordinators
4.7 days
Over SLA
Billing
2.8 days
Created: Sep 18, 2025 Due: Sep 26, 2025 Completed: Sep 24, 2025 (2 days early)
📅
4.8 days Total Age
⏱️
2.7d in WO Correction Needed Longest Stage
🔄
12 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00528494
Midmark Service Request Dispatch Authorization - WO-00106085
Closed
Zone 2 NWD Tripping the breaker. ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 727349 002-10453-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danielle Bryan
Owner
Sherry Reich
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305194 (current) Invoiced
Repair • Brandon Green
Created: Sep 18, 2025 • Closed: Sep 24, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 2.7 days stuck in "WO Correction Needed"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Awaiting Parts - Customer
1.7d
Scheduled
2.6d / 2.0d SLA
Closed
5.1d / 1.0d SLA
WO Correction Needed
2.8d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/25/2025 NSuarez date of service should be 9/24/25 please update PG 1 and 3.

9/22/2025 CRamen spoke to Danielle and scheduled for Wednesday 9/24/2025 between 12-2pm. Per LYoder to assign and schedule to Brandon


9/19/2025 CRamen Parts deliver Tuesday


9/19/2025jsells

Ship To Name: Marley Veterinary Clinic Ship To Address: 11416 Hydetown Rd Ship To City/State: TITUSVILLE, PA 16354 Waybill (Tracking #): 1ZE444250373830009 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 19-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE


9/18/2025 CRamen placing into Awaiting Parts Customer


9/18 MOwens Sent a chatter to CRamen that this WO is for Brandon Green.

9/18/25 SReich - Spoke to Maria, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts. 

🔧 Work Performed
repair completed with parts listed as below check valve kit x1
🔍 Technician Findings
circuit breaker tripping
⚠️ Problem Description
Zone 2 NWD Tripping the breaker. ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 727349 002-10453-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Sep 18, 12:16 PM
Case Number: 00528494
Subject: Midmark Service Request Dispatch Authorization - WO-00106085
Status: Closed
📋
Work Order Created Sep 18, 1:52 PM
Work Order: WO-01305194
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Sep 18, 1:58 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Sep 18, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 25m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Sep 19, 10:23 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 19h 59m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 22, 2:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-24T16:00:00.000+0000
⏳ 3.0 business days
🔩
6x Parts Added Sep 24, 5:29 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 2.25, 1.25, 2.5, 95, 85
✔️
Status: Completed by Brandon Green Sep 24, 5:37 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 2h, 0m
✏️
Status: WO Correction Needed by Nancy Suarez Sep 25, 2:04 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 20h 26m
⏳ 3.0 business days
🏁
Status: Closed by Lawrence Yoder Sep 29, 1:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 23h
📄
▶
2 Status: Ready to Bill Sep 30, 10:16 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 2m, 0m
🏁
Status: Closed by Brandon Green Sep 30, 10:33 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 1, 11:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 2, 11:02 AM
Invoice Number: SM-242541

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00528494
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Sep 24, 12:00 PM
Created
Sep 18, 1:52 PM
Invoice #
SM-242541

Work Details (6)

Name Type Status Qty Amount Date
WL-02948038 Parts Open 1 $0.00 Sep 24, 5:29 PM
WL-02948039 Labor Open 2.25 $0.00 Sep 24, 5:29 PM
WL-02948040 Labor Open 1.25 $137.50 Sep 24, 5:29 PM
WL-02948041 Labor Open 2.5 $0.00 Sep 24, 5:29 PM
WL-02948042 Travel Open 95 $230.00 Sep 24, 5:29 PM
WL-02948043 Travel Open 85 $0.00 Sep 24, 5:29 PM

Details