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← WO Overview

WO-01305199 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hardin Memorial Hospital — 913 N Dixie Ave, Elizabethtown KY, 42701

Sep 18, 2025 → Oct 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (55 biz days early)
Active: 4 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Sep 19 → Oct 3, 2025
10 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 8, 2025
3 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 18, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 19 Created ▶ Running 1 1
Sep 19 → Oct 3 Ready for Release ⏸ Paused 10 —
Oct 3 → Oct 8 Scheduled ▶ Running 3 4
Dispatch 1.7d
Holding 10.2d (excluded)
Coordinators 4.0d
Billing 4.6d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
10.2 days
Coordinators
4.0 days
Over SLA
Billing
4.6 days
Over SLA
Created: Sep 18, 2025 Due: Dec 31, 2025 Completed: Oct 8, 2025 (84 days early)
📅
14.7 days Total Age
⏱️
10.2d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528539
URGENT Philips WO Request
Closed
Inaccurate Fetal Heart Rate (FHR) measurements when monitoring multiple
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Crain
Owner
Shelby Robinson
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305199 (current) Invoiced
FCO • Paul Mccormish
Created: Sep 18, 2025 • Closed: Oct 8, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 10.2 days stuck in "Ready for Release"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
10.2d
Scheduled
4.0d / 2.0d SLA
Closed
7.9d / 1.0d SLA
WO Correction Needed
3.0d
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-14-25 PM. The units do match. The total is four. This also matches the Philips WO.



10/02/2025 DMalloy - Per BioMed Kevin was on vacay this week but it would be okay to send a FSE to the site next week Tuesday, 10/7/2025 for the remediations of the 5 devices. Emailed a confrimation. 

kevin.fraze@bhsi.com


10/02/2025 MHamersley - called 502-674-8138, call went to Kevin's VM/LM; called 270-706-1212, xfer to Bio Med, call went to VM/LM; called (270) 706-5109, Tech said that Kevin is on vacation, call back Monday.


10/01/2025 MHamersley - called 502-674-8138, call went to Kevin's VM/LM; offering FSE onsite for next week; sent f/u email: kevin.fraze@bhsi.com


09/23/2025 MHamersley - called 270-706-1212, xfer to Bio Med, spoke to Tech, said to email: kevin.fraze@bhsi.com


AVC AV US C-XDR: DE67542694, DE67542700, DE67542705, DE67542713

🔧 Work Performed
Install FCO86202016, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
Inaccurate Fetal Heart Rate (FHR) measurements when monitoring multiple
📄 Description
Philips - Avalon FM20/30/40/50 Fetal Monitor
📞 Call Description
FCO86202016

Timeline

📞
Case Linked Sep 18, 1:52 PM
Case Number: 00528539
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 18, 2:04 PM
Work Order: WO-01305199
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Deon Malloy Sep 19, 2:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
🚨 10.0 business days
👷
▶
3 Technician Assigned Oct 2, 11:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-08T04:00:00.000+0000, 2025-10-08T00:00:00.000+0000, 2025-10-07T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 13d 9h
📅
Dispatch Scheduled by Deon Malloy Oct 3, 10:52 AM
Scheduled For: 2025-10-07T17:00:00.000+0000
⏳ 3.0 business days
🚗
7x Travel Added Oct 7, 3:10 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 4, 3.5, 0.75, 1.5, 0.5, 196
⏱️
2x Labor Added Oct 7, 6:07 PM
Type: Labor
Status: Open
Qty: 1, 2
💵
▶
2 Expenses Added Oct 8, 11:30 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 11h, 0m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 14, 9:21 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 21h
🏁
Status: Closed by Paul Mccormish Oct 14, 6:55 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 34m
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 15, 8:53 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 13h 58m
⏳ 2.0 business days
🏁
Status: Closed by Paul Mccormish Oct 16, 1:38 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 4h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 20, 8:32 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:44 PM
Invoice Number: SM-244565

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00528539
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Oct 7, 1:00 PM
Created
Sep 18, 2:04 PM
Invoice #
SM-244565

Work Details (11)

Name Type Status Qty Amount Date
WL-02962236 Travel Open 4 $0.00 Oct 7, 3:10 PM
WL-02962231 Labor Open 3.5 $0.00 Oct 7, 3:10 PM
WL-02962232 Labor Open 0.75 $0.00 Oct 7, 3:10 PM
WL-02962233 Labor Open 1.5 $95.00 Oct 7, 3:10 PM
WL-02962234 Labor Open 0.5 $620.00 Oct 7, 3:10 PM
WL-02962235 Travel Open 196 $0.00 Oct 7, 3:10 PM
WL-02962237 Expenses Open 1 $0.00 Oct 7, 3:11 PM
WL-02962534 Labor Open 1 $0.00 Oct 7, 6:07 PM
WL-02962535 Labor Open 2 $0.00 Oct 7, 6:07 PM
WL-02963251 Expenses Open 1 $0.00 Oct 8, 11:30 AM
WL-02976727 Labor Open 0.016666666666667 $152.00 Oct 20, 8:32 AM

Details