Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305201 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Jefferson Village, MI — 11260 E Jefferson Ave, Detroit MI, 48214

Sep 18, 2025 → Dec 8, 2025

✅ Completed

SLA Clock

Per client agreement · Target: Nov 14, 2025

✗ SLA Missed

Active: 1 biz days

Paused: 52 biz days

🕐 Clock stopped: Invoiced (Dec 8, 2025)

▶ Clock Running

Status: Created

Sep 18 → Sep 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸52d

⏸ Clock Paused

Status: Awaiting Parts

Sep 18 → Dec 6, 2025

52 business days (not counted)

▶ Clock Running

Status: L2 Review

Dec 6 → Dec 8, 2025

1 business day (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Completed

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Assigned

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 1 of ? biz days used

Created: Sep 18, 2025 Invoiced: Dec 8, 2025

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 18 → Sep 18	Created	▶ Running	0	0
Sep 18 → Dec 6	Awaiting Parts	⏸ Paused	52	—
Dec 6 → Dec 8	L2 Review	▶ Running	1	1
Dec 8 → Dec 8	Completed	▶ Running	0	1
Dec 8 → Dec 8	Assigned	▶ Running	0	1

Dispatch 0.0d

Material Management 52.7d

Coordinators 0.0d

Billing 16.0d

✗ SLA Missed

Dispatch
0.0 days

Material Management
52.7 days
Over SLA

Coordinators
0.0 days

Billing
16.0 days
Over SLA

Created: Sep 18, 2025 Due: Nov 14, 2025 Completed: Dec 8, 2025 (23 days late)

📅

53.7 days Total Age

⏱️

52.7d in Awaiting Parts Longest Stage

🔄

7 transitions Status Changes

⚠️

66.7d over Total Delay

📦

2 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00528459

Oak Street Health - 48 Hour - 92299: New Work Order Assigned

Closed

Work Order #92299 Work Order Description: The wall B/P in room is not working

Priority

Standard

Origin

Reason

New Case

Contact

Laquisha "Q" Neil

Owner

Virtual Tech

Created

Sep 18, 2025

Work Orders from this Case (1)

WO-01305201 (current) Invoiced

Virtual Tech - Drop Shipment • Virtual Tech

Created: Sep 18, 2025 • Closed: Dec 8, 2025

Completed with significant delays

Invoiced • 167 days old

🚨

Primary Delay 52.7 days stuck in "Awaiting Parts"

⏱️

Total Delay 66.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Awaiting Parts

52.7d / 3.0d SLA

L2 Review

1.0d

Assigned

0.0d / 0.5d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

16.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        part ordered and shipped to site                    

🔍 Technician Findings

                        part ordered and shipped to site                    

⚠️ Problem Description

                        Work Order #92299

      Work Order Description:  
    The wall B/P in room is not working https://www.ebiotrack.com/workorder.php?wo=68320                    

📧