Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305205 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 First Nation Group — 11901 Amedicus Ln, Fort Myers FL, 33907

Sep 18, 2025 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 7 biz days
Paused: 101 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Sep 18 → Sep 23, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
Sep 23 → Feb 23, 2026
101 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 28, 2026
4 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 18, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 23 Created ▶ Running 3 3
Sep 23 → Feb 23 Ready for Release ⏸ Paused 101 —
Feb 23 → Feb 28 Scheduled ▶ Running 4 7
Dispatch 3.7d
Holding 102.0d (excluded)
Coordinators 4.7d
✓ SLA Met
Dispatch
3.7 days
Over SLA
Holding (excluded from total)
102.0 days
Coordinators
4.7 days
Over SLA
Created: Sep 18, 2025 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
108.7 days Total Age
⏱️
102.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 23, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528560
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jerry Hughes
Owner
Shelby Robinson
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305205 (current) Invoiced
FCO • Rick Charles
Created: Sep 18, 2025 • Closed: Feb 28, 2026
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 102.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.7d / 0.5d SLA
Ready for Release
102.0d
Scheduled
4.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RFosbury dispatching to Rick C for ANR

09/17/2025 MNewman - Customer does not show any record for these devices. Submitting for ANR as discussed with Fady.


SN's 100470532, 100470722, 100470728, 100469348, 100469883, 100470550, 100470552, 100470564

🔧 Work Performed
ANR's where already completed
🔍 Technician Findings
complete
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Sep 18, 2:01 PM
Case Number: 00528560
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 18, 2:18 PM
Work Order: WO-01305205
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Ashley Luman Sep 23, 10:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 4d 20h
🚨 102.0 business days
👷
▶
3 Technician Assigned Feb 23, 1:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 153d 3h
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Feb 28, 9:53 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 20h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 12:21 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255459

Bottlenecks

Entered
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00528560
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 22, 7:00 PM
Created
Sep 18, 2:18 PM
Invoice #
SM-255459

Work Details (2)

Name Type Status Qty Amount Date
WL-03124625 Labor Open 0.75 $0.00 Feb 28, 9:53 AM
WL-03124626 Labor Open 0.25 $0.00 Feb 28, 9:53 AM

Details