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WO-01305213 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 RWJH Station #32 — 38 Rosehill Place, Irvington NJ, 07111

Sep 18, 2025 → Sep 18, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 29, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Sep 18, 2025 Completed: Sep 18, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0 / 7
Sep 18 → Sep 18 Ready for Scheduling ▶ Running 0 0 / 7
Sep 18 → Sep 18 Assigned ▶ Running 0 0 / 7
Sep 18 → Sep 18 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
0.0 days
Created: Sep 18, 2025 Due: Sep 29, 2025 Completed: Sep 18, 2025 (11 days early)
📅
0.5 days Total Age
⏱️
2.1d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528568
URGENT Tech on Site No quote needed
Closed
Curtis Allen Tech on site Has part in hand Unit Tech Confirm ***** SN 202000090038 needs the following 1 ea 6392-001-021S Tech Needs WO parts on hand No quote needed PO listed
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305213 (current) Invoiced
Repair • Curtis Allen
Created: Sep 18, 2025 • Closed: Sep 18, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 2.1 days stuck in "Closed"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and replaced foot end cover assembly Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Broken foot end cover
⚠️ Problem Description
Curtis Allen Tech on site Has part in hand Unit Tech Confirm ***** SN 202000090038 needs the following 1 ea 6392-001-021S Tech Needs WO parts on hand No quote needed PO listed https://www.ebiotrack.com/workorder.php?wo=68323
📄 Description
Stryker 6392 Performance-LOAD Cot Fastener System

Timeline

📞
Case Linked Sep 18, 2:19 PM
Case Number: 00528568
Subject: URGENT Tech on Site No quote needed
Status: Closed
📋
▶
2 Work Order Created Sep 18, 2:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 18, 3:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 7m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-18T19:00:00.000+0000
🔩
▶
3 Parts Added Sep 18, 6:56 PM
Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3h 14m, 0m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Sep 22, 11:13 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 23, 11:41 AM
Invoice Number: SM-241678

Bottlenecks

Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00528568
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Sep 18, 3:00 PM
Created
Sep 18, 2:36 PM
Invoice #
SM-241678

Work Details (2)

Name Type Status Qty Amount Date
WL-02941461 Parts Open 1 $70.80 Sep 18, 6:56 PM
WL-02941462 Labor Open 0.5 $0.00 Sep 18, 6:57 PM

Details