Midmark Service Request Dispatch Authorization - WO-00106092
Closed
Travel Zone 1
Customer Down? Yes Mobile
Dispatch Type Maintenance Email au541@vca.com
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
Can ask for Alyssa if Kathy is unavailable. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit.
Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech
should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V1839178 Item 8000-003
ITEM DESCRIPTION
VETPRO 1000 W/SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 727368 002-10721-00 1.00000
Primary Delay4.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay5.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
1.4d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.8d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/30 NSuarez millage is not entered on WO please add.
9/25/2025 Sramen - updated due date and removed delay code.
9-24 Mburris email from POC to set
9-23 Mburris email sent to POC
9-23 Mburris
1ZE444250374797063
Estimated delivery
Thursday, September 25 between 10:15 A.M. - 1:15 P.M
09/19/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250374797063
9/18/25 lcoonrod
left VM with WO # and that someone will be reaching out to them to set up the appt
🔧Work Performed
PM dental unit, test with success, show staff results.
🔍Technician Findings
PM dental unit
⚠️Problem Description
Travel Zone 1
Customer Down? Yes Mobile
Dispatch Type Maintenance Email au541@vca.com
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
Can ask for Alyssa if Kathy is unavailable. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit.
Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech
should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V1839178 Item 8000-003
ITEM DESCRIPTION
VETPRO 1000 W/SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 727368 002-10721-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: EMSAR Request for service at VCA Pine Lake Animal Hospital (Email to schedule service)
Completed Sep 24, 2025
From: AU541@vca.com
To: michael.burris@emsar.com
Yes, we can make that work.
VCA Pine Lake Animal Hospital
2834 228th Ave SE
Sammamish, WA 98075
425-392-7387 ph
425-392-6568 fax
Are you a Care Club member? Click here <https://protect.checkpoint.com/v2/r01/___https://vcahospitals.com/all-critters/careclub___.YzJ1OmVtc2FyMTpjOm86NjA1YjRiYTA0NDUyZWRlNjVjY2MzZGNiMWI1ZjM4YTE6Nzo3OTBhOjdkODBkODUwYTA0YjAyMjQ2MDMxYjU5YmU1YjUyNDgyYjlkYmM2MmE1M2M5ZDI3MmU2OGFmM2Q0OGVmOWZhZGM6aDpU
📧
Email: EMSAR Request for service at VCA Pine Lake Animal Hospital (Email to schedule service)
Completed Sep 23, 2025
To: au541@vca.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VCA Pine Lake Animal Hospital (Email to schedule service)
Body:
Hi Kathy Ashdown,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your VETPRO 1000 W/SCALER AND FIBER OPTICS.
We currently have availability on 9
📋
Outbound to +14253927387
Completed Sep 18, 2025
left VM with WO # and that someone will be reaching out to them to set up the appt.
📅
WO-01305230 - Preventive Maintenance - VetPro 1000 (Series) - Sammamish - VCA Pine Lake Animal Hospital
Sep 29, 2025 1:00pm – 3:00pm
Work Order: WO-01305230
Account: MIDMARK
Customer Case Number: SR 1458664 WO-00106092
Location: VCA Pine Lake Animal Hospital
Address: 2834 228th Ave SE, Sammamish, WA 98075
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1839178
Contact Name: Kathy Ashdown
Contact Phone: (425
PDF
SRA_WO-00106092_ver1 (1)
Sep 18, 2025
JPG
WIN_20250929_12_33_49_Pro
Sep 29, 2025
PDF
SRA - 1458664 - vca pine lake
Sep 29, 2025
Timeline
📞
Case Linked Sep 18, 1:06 PM
Case Number:00528520
Subject:Midmark Service Request Dispatch Authorization - WO-00106092