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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305235 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Canarsie, NY — 8923 Flatlands Ave, Brooklyn NY, 11236

Sep 18, 2025 → Dec 17, 2025

✅ Completed

SLA Clock

Per client agreement · Target: Nov 21, 2025

✗ SLA Missed

Active: 0 biz days

Paused: 60 biz days

🕐 Clock stopped: Invoiced (Dec 17, 2025)

▶ Clock Running

Status: Created

Sep 18 → Sep 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸60d

⏸ Clock Paused

Status: Awaiting Parts

Sep 18 → Dec 17, 2025

60 business days (not counted)

▶ Clock Running

Status: L2 Review

Dec 17 → Dec 17, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Completed

Dec 17 → Dec 17, 2025

0 business days (counted)

Running total: 0 of ? biz days used

Created: Sep 18, 2025 Invoiced: Dec 17, 2025

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 18 → Sep 18	Created	▶ Running	0	0
Sep 18 → Dec 17	Awaiting Parts	⏸ Paused	60	—
Dec 17 → Dec 17	L2 Review	▶ Running	0	0
Dec 17 → Dec 17	Completed	▶ Running	0	0

Dispatch 0.0d

Material Management 59.5d

Coordinators 0.0d

Billing 9.6d

✗ SLA Missed

Dispatch
0.0 days

Material Management
59.5 days
Over SLA

Coordinators
0.0 days

Billing
9.6 days
Over SLA

Created: Sep 18, 2025 Due: Nov 21, 2025 Completed: Dec 17, 2025 (25 days late)

📅

60.5 days Total Age

⏱️

59.5d in Awaiting Parts Longest Stage

🔄

7 transitions Status Changes

⚠️

66.1d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00528457

Oak Street Health - 48 Hour - 92298: New Work Order Assigned

Closed

Work Order #92298 Work Order Description: RN reports that the Welch Allen machine that is fixed on the wall in room 1 is not working. Would it be possible to have the machines in all of the exam rooms checked to assure they are in good working condition.

Priority

Standard

Origin

Reason

New Case

Contact

Sherilyn Thomas

Owner

Virtual Tech

Created

Sep 18, 2025

Work Orders from this Case (2)

WO-01305197 Invoiced

Virtual Tech • Virtual Tech

Created: Sep 18, 2025 • Closed: Sep 18, 2025

WO-01305235 (current) Invoiced

Virtual Tech - Drop Shipment • Virtual Tech

Created: Sep 18, 2025 • Closed: Dec 17, 2025

Completed with significant delays

Invoiced • 167 days old

🚨

Primary Delay 59.5 days stuck in "Awaiting Parts"

⏱️

Total Delay 66.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Awaiting Parts

59.5d / 3.0d SLA

L2 Review

1.0d

Assigned

0.0d / 0.5d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

9.5d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        parts ordered and shipped to site                    

🔍 Technician Findings

                        parts ordered and shipped to site                    

⚠️ Problem Description

                        Work Order #92298

    Work Order Description:  
 Wall transformer heads need bulbs. https://www.ebiotrack.com/workorder.php?wo=68329

📧