Observed that the unit power indicator illuminates green, but the monitor remains unresponsive. Consulted with Technical Support and confirmed that a monitor replacement is required. Briefed the Point of Contact (POC) on the diagnostic findings; currently awaiting authorization to proceed with the parts order.
🔍Technician Findings
Confirmed the unit (SN: SQF21390052SA) fails to power on and the display remains unresponsive.
⚠️Problem Description
Our OR vital machine will not turn on. The power button will not work. Can someone please come out to fix/replace? Please see attached photo. https://www.ebiotrack.com/workorder.php?wo=68331
📧
Email: EMSAR Request for service at NV-Las Vegas (Email to schedule service)
Completed Jan 26, 2026
To: vvenegas@sonobello.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at NV-Las Vegas (Email to schedule service)
Body:
Hi VANESSA VENEGAS,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your vital machine will not turn on.
We currently have availability on 1-28 with an a
📧
Email:RE: Update: Awaiting Parts for Your Work Order Ref{00DA.93zU:500VU.kcvkN}
Completed Jan 22, 2026
From: virtualtech@emsar.com
To: navelazquez@sonobello.com, mchao@sonobello.com, dtenerelli@sonobello.com, vvenegas@sonobello.com, michael.burris@emsar.com, vhernandez@sonobello.com
I apologize for the delay. I see that a new display was needed for the monitor. I have requested the depot send you a quote for repair and a loaner unit to use in the meantime.
--------------- Original Message ---------------
From: Nicole Velazquez [navelazquez@sonobello.com]
Sent: 1/21/2026 3:59 PM
To: mcha
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 17, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 3, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 26, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 19, 2025
To: vvenegas@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305240Location: NV-Las VegasAddress: 7455 Arroyo Crossing Parkway Las Vegas, NV 89113Device: Problem Description: Our OR vital machine will not turn on. The power button will not work.
Dec 11, 2025 4:36pm
@Wendy Argueta @Dylan Nakoff Hello team, the customer has sent an email about this work order (work order awaiting parts)
Just wanted to follow up on this work order. This request has been open since September 18th. @Michael<mailto:michael.burris@emsar.com> – this is the vital machine that was tagged improperly while the inspection occurred as stating it worked, but it does not.
Jan 6, 2026 3:49pm
@Dylan Nakoff
MM does not have any GE B40 units to send to the customer, so we will need to cancel the hot swap (part order and WO). Could you touch base with your POC to see how they would like to proceed?
@Wendy Argueta @Derek Reynolds
📅
WO-01305240 - SWAPOUT - Las Vegas - NV-Las Vegas
Jan 28, 2026 2:30pm – 3:30pm
Work Order: WO-01305240
Account: Sono Bello
Customer Case Number:
Location: NV-Las Vegas
Address: 7455 Arroyo Crossing Parkway, Las Vegas, NV 89113
Manufacturer:
Model #:
Serial #:
Contact Name: VANESSA VENEGAS
Contact Phone:
Contact Email: vvenegas@sonobello.com
Due Date: 10/10/2025
Scheduled
Timeline
📞
Case Linked Sep 18, 4:16 PM
Case Number:00528635
Subject:Bad vital machine
Status:Closed
📋
▶
3
Work Order Created Sep 18, 4:23 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082015
Status:Canceled
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨61.9 business days
👷
▶
2
Status: Assigned Dec 18, 1:57 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Michael Russell
🚨26.0 business days
🗓️
▶
2
Status: Scheduled Jan 27, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-28T20:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Michael RussellJan 28, 3:48 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 6h
⏱️
▶
2
3x Labor Added Jan 28, 5:55 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Tech On Site
To:Completed
Duration in Previous:2h 7m
🏁
Status: Closed by Michael RussellJan 29, 2:08 AM
From:Completed
To:Closed
Duration in Previous:8h 12m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Feb 2, 12:50 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-252801
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Awaiting Parts
Duration: 61.4 business days (threshold: 3.0 business days)
Exceeded by 58.4 business days
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)