Midmark Service Request Dispatch Authorization - WO-00106113
Closed
Zone 1
NWD Leaking water from syringe
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
12/11 NSuarez I had chattered the supervisor on 11/10 to see if a new tech was going out no response was received so I added account manager to see if we will need to go back per note left seems like a part was going to be sent out and a follow up would be needed.
11/07/2025 NSuarez the wrong SRA was attached to this WO please fill out SRA Provided by Jessica Sells on 9/18/2025 5:56 PM.
11/5/25 RCook- Received email from Denise/MIdmark requesting that we close WO and submit paperwork. See logged email on WO-01309382. Moved WO to reschedule status. Chattered:
@[Arturo Diaz] Per Midmark: Please close work order and submit paperwork. @[Craig Dempsey] @[Stephanie Ramen]
9/26/25 RCook- Spoke with Christina, advised that technician has had an emergency and we are needing to reschedule. Rescheduled for Arturo Diaz for today. Arrival time between 1-3PM. Could not log call in RC. Logged call manually.
9/26/25 RCook- Received email from technician stating he has a personal emergency and WO will need to be reschedule. Sent teams message to DCarvalho asking if this is approved.
9/22 KKelch called Niesha to schedule for 9/25 between 9 and 10 am. She asked for 9/26 between 9 and 10 am. Customer confirmed.
9/22/25 lcoonrod
Your shipment
1ZE444250375838865
Estimated delivery
Wednesday, September 24 between 12:45 P.M. - 4:45 P.M.
Order No: 727449
Customer PO No: SR1458908
Customer: Thrive Pet Healthcare
Service Request NO: 1458908
Ship To Name: Thrive Pet Healthcare
Ship To Address: 548 W 19th St Ste A
Ship To City/State: Houston, TX 77008-3612
Waybill (Tracking #): 1ZE444250375838865
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 120795 SERIAL #: DESCRIPTION: 3 WAY STANDARD SYRINGE
LINE NO: 2.1 QTY: 5 ITEM: S059-00120 SERIAL #: DESCRIPTION: TUBING, SYRNG, 2-HOLE ASEPSIS
🔧Work Performed
- investigated reported issue, “water leaks syringe issues”- confirmed reported issue: hi speed handpiece leaking at hose connection, syringe buttons sticking down
- installed new syringe. Confirmed proper functionality
- discovered hi speed handpiece missing hose connection adapter not allowing for a proper water seal
- contacted midmark. Spoke to Devin
- determined part to be shipped for follow up repair: #120722; $493
- POC approved part for follow up repair
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Zone 1
NWD Leaking water from syringe
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 1, 2025
To: niesha.fagins@thrivepet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305259Location: Thrive Pet HealthcareAddress: 548 W 19th St, Ste A Houston, TX 77008-3612Device: VetPro 1000 (Series) V1661661Problem Description: Zone 1
NWD Leaking water from sy
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 25, 2025
To: niesha.fagins@thrivepet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305259Location: Thrive Pet HealthcareAddress: 548 W 19th St, Ste A Houston, TX 77008-3612Device: VetPro 1000 (Series) V1661661Problem Description: Zone 1
NWD Leaking water from sy
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 18, 2025
To: niesha.fagins@thrivepet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305259Location: Thrive Pet HealthcareAddress: 548 W 19th St, Ste A Houston, TX 77008-3612Device: VetPro 1000 (Series) V1661661Problem Description: Zone 1
NWD Leaking water from sy
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 11, 2025
To: niesha.fagins@thrivepet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305259Location: Thrive Pet HealthcareAddress: 548 W 19th St, Ste A Houston, TX 77008-3612Device: VetPro 1000 (Series) V1661661Problem Description: Zone 1
NWD Leaking water from sy
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 4, 2025
To: niesha.fagins@thrivepet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305259Location: Thrive Pet HealthcareAddress: 548 W 19th St, Ste A Houston, TX 77008-3612Device: VetPro 1000 (Series) V1661661Problem Description: Zone 1
NWD Leaking water from sy
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 27, 2025
To: niesha.fagins@thrivepet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305259Location: Thrive Pet HealthcareAddress: 548 W 19th St, Ste A Houston, TX 77008-3612Device: VetPro 1000 (Series) V1661661Problem Description: Zone 1
NWD Leaking water from sy
📞
Call
Completed Sep 26, 2025
9/26/25 RCook- Spoke with Christina, advised that technician has had an emergency and we are needing to reschedule. Rescheduled for Arturo Diaz for today. Arrival time between 1-3PM. Could not log call in RC. Logged call manually.
📋
Outbound to +17132777500
Completed Sep 22, 2025
9/22 KKelch called Niesha to schedule for 9/25 between 9 and 10 am. She asked for 9/26 between 9 and 10 am. Customer confirmed.
📋
Outbound to +17132777500
Completed Sep 18, 2025
sat on hold for 6 minutes
Nov 5, 2025 1:58pm
@Arturo Diaz Per Midmark: Please close work order and submit paperwork. @Craig Dempsey @Stephanie Ramen
Nov 10, 2025 1:49pm
@Craig Dempsey Per he notes seems like this should have been left open for follow up repair can you please take a look and if so change the status.
PDF
SRA_WO-00106113_ver1
Sep 18, 2025
PDF
SRA_WO-00106113_ver1(1)
Nov 7, 2025
Timeline
📞
Case Linked Sep 18, 3:54 PM
Case Number:00528623
Subject:Midmark Service Request Dispatch Authorization - WO-00106113
Status:Closed
📋
▶
2
Work Order Created Sep 18, 5:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Sep 19, 8:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:14h 57m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodSep 22, 9:06 AM