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WO-01305283 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 THE ARK VETERINARY CLINIC — 4965 Barger Dr, Eugene OR, 97402

Sep 19, 2025 → Oct 3, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 25, 2025
✗ SLA Missed (5 biz days late)
Active: 9 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 19 → Sep 22, 2025
1 business day (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 3, 2025
5 business days (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 9 of 4 biz days used
Created: Sep 19, 2025 Completed: Oct 3, 2025
Business Days Used 9 / 4
0 4d budget +5d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 19 → Sep 19 Created ▶ Running 0 0 / 4
Sep 19 → Sep 19 Ready for Scheduling ▶ Running 0 0 / 4
Sep 19 → Sep 19 Assigned ▶ Running 0 0 / 4
Sep 19 → Sep 22 Awaiting Parts - Customer ⏸ Paused 1 —
Sep 22 → Sep 26 Ready for Scheduling ▶ Running 4 4 / 4
Sep 26 → Oct 3 Scheduled ▶ Running 5 9 / 4
Oct 3 → Oct 3 Tech On Site ▶ Running 0 9 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 10.1d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
10.1 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Sep 19, 2025 Due: Oct 6, 2025 Completed: Oct 4, 2025 (2 days early)
📅
11.0 days Total Age
⏱️
5.6d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528659
Midmark Service Request Dispatch Authorization - WO-00106143
Closed
Zone 2 PM NWD - Special Billing ADDITIONAL NOTES POC is onsite Monday, Tuesday, and Thursday. Can ask for Tara, Dr. Sangl, or Sonya if Kerrie is unavailable. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 727473 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kerrie Miller
Owner
Sherry Reich
Created
Sep 18, 2025
Work Orders from this Case (2)
WO-01305280 Invoiced
Preventive Maintenance • Jason Morris
Created: Sep 19, 2025 • Closed: Oct 3, 2025
WO-01305283 (current) Invoiced
Preventive Maintenance • Jason Morris
Created: Sep 19, 2025 • Closed: Oct 3, 2025
Completed with minor delays
Invoiced • 166 days old
🚨
Primary Delay 5.6 days stuck in "Scheduled"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
2.0d
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-25 Mburris email sent to POC WO-01305283, WO-01305896, WO-01305280

9-25 Mburris

1ZE444250351040092

Estimated delivery

Monday, September 29 between 12:15 P.M. - 4:15 P.M


09/22/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250351040092

9/19/25 SReich - Sending an email due to the time difference.

🔧 Work Performed
Performed PM and tested all functions to verify working properly.
🔍 Technician Findings
Dental machine in need of PM.
⚠️ Problem Description
Zone 2 PM NWD - Special Billing ADDITIONAL NOTES POC is onsite Monday, Tuesday, and Thursday. Can ask for Tara, Dr. Sangl, or Sonya if Kerrie is unavailable. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 727473 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Sep 18, 5:13 PM
Case Number: 00528659
Subject: Midmark Service Request Dispatch Authorization - WO-00106143
Status: Closed
📋
▶
2 Work Order Created Sep 19, 9:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Sep 19, 10:44 AM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 24m
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Sep 22, 5:43 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3d 6h
⏳ 4.8 business days
📅
▶
2 Dispatch Scheduled Sep 26, 3:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 21h
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Sep 30, 9:19 AM
Scheduled For: 2025-10-03T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Morris Oct 3, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
⏱️
▶
2 2x Labor Added Oct 3, 4:51 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site
To: Completed
Duration in Previous: 3h 53m
⏱️
▶
2 Labor Added Oct 3, 11:41 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 6h 49m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 8, 12:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Oct 9, 10:36 AM
Invoice Number: SM-243154

Bottlenecks

Ready for Scheduling
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00528659
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Morris
Scheduled
Oct 3, 1:00 PM
Created
Sep 19, 9:19 AM
Invoice #
SM-243154

Work Details (3)

Name Type Status Qty Amount Date
WL-02959552 Labor Open 1.75 $240.00 Oct 3, 4:51 PM
WL-02959553 Travel Open 74 $0.00 Oct 3, 4:51 PM
WL-02960039 Labor Open 2.75 $0.00 Oct 3, 11:41 PM

Details