Follow-up to WO-01304392
Tech Work Market
CSA-2014113383
Tech notes kiosk off
L2 notes none
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. After the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
9/19/25 AJinerson - Confirmed w/ tech SUP and team to send GA Kiosk tech on Mon. 9/22 with arrival between 10:30 am - 11:30 am.
🔧Work Performed
Rebooted kiosk
Does not boot up
Accessed maintenance screen
Mouse not working
Could not connect TP link to WiFi
Connected modem
Rebooted to PC
Kiosk boots up as expected
Accessed maintenance screen
Cleaned touchscreen
Calibrated touchscreen
Connected speakers in control panel sound
Restarted
Kiosk boots up functional test
BP stop button working as expected Seat lock
Scale not working
Contacted L2 to troubleshoot scale
Opened scale tool kit
Recalibrated scale
Looked in device manager for ports
Clicked view to see hidden devices
Uninstalled port 13
Restarted kiosk
Kiosk taking software updates
Checked scale
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Contacted L2 to deploy kiosk
uploaded photos of log into HIGI
Serial number and kiosk placement
🔍Technician Findings
Kiosk not booted up
⚠️Problem Description
Tech will be shipped replacement PC, main 12Volt DC power supply, main power cord, and power strip for this repair. Tech must have multimeter on site for repair.
Replace applicable parts.
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. After the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Sep 19, 2025 2:21pm
@Robert Cox @Brendan Chaney @Jacob Jones please cancel this parts order