Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305365 ↗ ServiceMax

MIDMARK • Repair • P4

📍 CityVetAurora — 16950 E ILIFF AVE STE F4, Aurora CO, 80013

Sep 19, 2025 → Oct 14, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 25, 2025
✗ SLA Missed (11 biz days late)
Active: 15 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
🏭 Customer Supplied Parts (2)
SLA Target
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 24, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 27, 2025
1 business day (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Sep 27 → Sep 29, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 1, 2025
2 business days (counted)
Running total: 7 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 11 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 7 → Oct 7, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Entered
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Entered
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 12 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 14, 2025
3 business days (counted)
Running total: 15 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 15 of 4 biz days used
Created: Sep 19, 2025 Completed: Oct 14, 2025
Business Days Used 15 / 4
0 4d budget +11d over
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Sep 19 → Sep 19 Created ▶ Running 0 0 / 4
Sep 19 → Sep 24 Ready for Scheduling ▶ Running 3 3 / 4
Sep 24 → Sep 25 Assigned ▶ Running 1 4 / 4
Sep 25 → Sep 27 Scheduled ▶ Running 1 5 / 4
Sep 27 → Sep 27 Tech On Site ▶ Running 0 5 / 4
Sep 27 → Sep 29 Awaiting Parts ⏸ Paused 1 —
Sep 29 → Oct 1 Ready for Scheduling ▶ Running 2 7 / 4
Oct 1 → Oct 6 Scheduled ▶ Running 3 10 / 4
Oct 6 → Oct 7 Tech On Site ▶ Running 1 11 / 4
Oct 7 → Oct 7 Awaiting Parts ⏸ Paused 0 —
Oct 7 → Oct 8 Ready for Scheduling ▶ Running 1 12 / 4
Oct 8 → Oct 8 Assigned ▶ Running 0 12 / 4
Oct 8 → Oct 8 Scheduled ▶ Running 0 12 / 4
Oct 8 → Oct 8 Entered ▶ Running 0 12 / 4
Oct 8 → Oct 8 Assigned ▶ Running 0 12 / 4
Oct 8 → Oct 8 Scheduled ▶ Running 0 12 / 4
Oct 8 → Oct 8 Entered ▶ Running 0 12 / 4
Oct 8 → Oct 8 Assigned ▶ Running 0 12 / 4
Oct 8 → Oct 14 Scheduled ▶ Running 3 15 / 4
Oct 14 → Oct 14 Tech On Site ▶ Running 0 15 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 20.1d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
20.1 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: Sep 19, 2025 Due: Oct 14, 2025 Completed: Oct 14, 2025 (on time)
📅
16.7 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
19 transitions Status Changes
⚠️
11.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Oct 6, 2025
Visit 3 Oct 7, 2025
Visit 4 Oct 8, 2025
Visit 5 Oct 14, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00528881
Midmark Service Request Dispatch Authorization - WO-00106619
Closed
Travel Zone 1 PROBLEM SUMMARY WD Not holding Position. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2742772 Item 8012-00-001 ITEM DESCRIPTION VETERINARY FOLDING EXAM TABLE- STAINLESS STEEL PCR CODES Problem Cause Resolution TABLE TOP FUNCTION NOT OPERATING PROPERLY CYLINDER FAULTY ADJUST REPLACE PARTS Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 727626 016-1611-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Geoffe Dimmie
Owner
Shelby Robinson
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01305365 (current) Invoiced
Repair • Andrew Przybyla
Created: Sep 19, 2025 • Closed: Oct 14, 2025
Completed with significant delays
Invoiced • 166 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.8d / 1.0d SLA
Assigned
2.2d / 0.5d SLA
Scheduled
10.1d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8 KKelch called Rebecca to schedule for 10/14 between 12:30 and 1:30 pm. Customer confirmed. 

10/7/2025jsells

Ship To Name: CityVetAurora Ship To Address: 16950 E ILIFF AVE STE F4 Ship To City/State: Aurora, CO 80013 Waybill (Tracking #): 1ZE444250373738146 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 07-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 016-1611-00 SERIAL #: DESCRIPTION: GAS SPRING


10-1 Mburris email from POC to set

9/30/25 CDempsey- tracking shows scheduled delivery for Thursday Oct 2nd.

9/30/25 RCook- Called site to advise that we are working on coordinating a technician to there site and will call back and schedule asap. Placed on hold. Could not leave message. 


9/29/25 SReich

Order No: 729124 Customer PO No: SR1459250 Customer: Midmark No Charge Service Request NO: 1459250 Ship To Name: CityVetAurora Ship To Address: 16950 E ILIFF AVE STE F4 Ship To City/State: Aurora, CO 80013 Waybill (Tracking #): 1ZE444250375463260 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 29-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 016-1611-00 SERIAL #: DESCRIPTION: GAS SPRING


9/25 KKelch called Geoffe to schedule for tomorrow between 1 and 2 pm. Rebecca confirmed. She confirmed no credentialing/PPE/background check required. 

9/24 KKelch called Geoffe to schedule for 9/26 between 1 and 2 pm. Left info. 

9/22/25 lcoonrod

Your shipment 1ZE444250375789543 Estimated delivery Wednesday, September 24 between 10:15 A.M. - 12:15 P.M.  Order No: 727626 Customer PO No: SR1459250 Customer: Midmark No Charge Service Request NO: 1459250 Ship To Name: CityVetAurora Ship To Address: 16950 E ILIFF AVE STE F4 Ship To City/State: Aurora, CO 80013 Waybill (Tracking #): 1ZE444250375789543 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 19-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 016-1611-00 SERIAL #: DESCRIPTION: GAS SPRING



09/19/2025 SRobinson- Called Geoffe Dimmie, 1(720) 712-1735. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
10-6-25-MBRAC-HAD SOME CONFUSION ON INSTALLATION AND MIDMARK WAS CONFUSED ALSO. ON BOTHVISITS THE GAS SPRING WAS EXTENDED. AFTER MUCH DIAGNOSIS FINALLY FIGURED OUT HOW TO INSTALL CYLINDER. SHOWED MIDMARK HOW THAT WAS DONE BUT IN PROCESS THE CLIP BECAME FAULTY AND MIDMARK IS SENDING ANOTHER OUT. 9-26-25-mbrac-site had already opened package and cut zip tie to gas cylinder and it had expanded to full length making it impossible to install. midmark is sending another to site. Update 10/14/2025 - Tech arrived on site and was handed the part that was sent to the customer. Tech was then taken to room 3 where the table was. Tech installed the new part and ran a function test on the table. The table went up and down with ease. Tech showed the site manager and he was happy it was working again.
🔍 Technician Findings
Travel Zone 1 PROBLEM SUMMARY WD Not holding Position. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2742772 Item 8012-00-001 ITEM DESCRIPTION VETERINARY FOLDING EXAM TABLE- STAINLESS STEEL PCR CODES Problem Cause Resolution TABLE TOP FUNCTION NOT OPERATING PROPERLY CYLINDER FAULTY ADJUST REPLACE PARTS Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 727626 016-1611-00 1.00000
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY WD Not holding Position. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2742772 Item 8012-00-001 ITEM DESCRIPTION VETERINARY FOLDING EXAM TABLE- STAINLESS STEEL PCR CODES Problem Cause Resolution TABLE TOP FUNCTION NOT OPERATING PROPERLY CYLINDER FAULTY ADJUST REPLACE PARTS Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 727626 016-1611-00 1.00000
📄 Description
Folding Exam Table

Timeline

📞
Case Linked Sep 19, 11:41 AM
Case Number: 00528881
Subject: Midmark Service Request Dispatch Authorization - WO-00106619
Status: Closed
📋
Work Order Created Sep 19, 2:06 PM
Work Order: WO-01305365
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Sep 19, 2:13 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Sep 24, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 20h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 25, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-26T19:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Sep 26, 8:14 PM
5x Labor Added → Status: Tech On Site → Parts Requested
🔧
Status: Tech On Site by Michah Brackett
From: Scheduled, Tech On Site
To: Tech On Site, Awaiting Parts
Duration in Previous: 1d 9h, 0m
📦
Parts Requested
Order: 00082553
Status: Closed
⏳ 1.5 business days
📅
Status: Ready for Scheduling by Sherry Reich Sep 29, 4:27 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 20h
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Oct 1, 9:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-06T20:00:00.000+0000
⏳ 2.0 business days
💵
3x Expenses Added Oct 2, 4:24 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
🔧
Status: Tech On Site by Michah Brackett Oct 6, 2:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 4h
📦
▶
2 Parts Requested Oct 6, 10:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michah Brackett
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 7h 45m
⏱️
10x Labor Added Oct 6, 10:15 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 6, 0.5, 2, 70, 30
📅
Status: Ready for Scheduling by Jessica Sells Oct 7, 3:18 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 17h 10m
⏱️
6x Labor Added Oct 7, 9:00 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 70
👷
▶
2 Technician Assigned Oct 8, 9:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 10m
🗓️
▶
3 Status: Scheduled Oct 8, 10:10 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-14T18:30:00.000+0000
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000IICttAAH, Andrew Przybyla
🆕
▶
2 Status: Entered Oct 8, 11:54 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000HO6BiQAL, Michah Brackett
⏱️
4x Labor Added Oct 8, 12:00 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 5, 1.5, 70
👷
▶
3 Technician Assigned Oct 8, 12:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-14T18:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 52m
⏳ 4.0 business days
🔩
2x Parts Added Oct 14, 2:02 PM
Type: Parts, Travel
Status: Open
Qty: 1, 15
🔧
▶
2 Status: Tech On Site Oct 14, 4:00 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Andrew Przybyla Oct 14, 5:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
🏁
Status: Closed by Andrew Przybyla Oct 14, 6:00 PM
From: Completed
To: Closed
Duration in Previous: 59m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Oct 16, 4:30 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From: Invoice Pending
To: Billing Review
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez Oct 16, 4:36 PM
From: Billing Review
To: Invoiced
Duration in Previous: 4m
⏳ 1.9 business days
🧾
Invoice Created Oct 18, 5:36 PM
Invoice Number: SM-243739

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00528881
Closed
📦
Parts Order 00082553
Closed
📦
Parts Order 00083058
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Oct 14, 2:30 PM
Created
Sep 19, 2:06 PM
Invoice #
SM-243739

Work Details (32)

Name Type Status Qty Amount Date
WL-02951530 Labor Open 2 $0.00 Sep 26, 8:14 PM
WL-02951531 Labor Open 1 $110.00 Sep 26, 8:14 PM
WL-02951532 Labor Open 1 $0.00 Sep 26, 8:14 PM
WL-02951533 Travel Open 60 $110.00 Sep 26, 8:14 PM
WL-02951534 Travel Open 60 $0.00 Sep 26, 8:14 PM
WL-02957894 Expenses Open 1 $0.00 Oct 2, 4:24 PM
WL-02957895 Expenses Open 1 $0.00 Oct 2, 4:24 PM
WL-02957896 Expenses Open 1 $0.00 Oct 2, 4:24 PM
WL-02961599 Labor Open 1.5 $0.00 Oct 6, 10:15 PM
WL-02961600 Labor Open 6 $0.00 Oct 6, 10:15 PM
WL-02961601 Labor Open 0.5 $0.00 Oct 6, 10:15 PM
WL-02961602 Labor Open 2 $220.00 Oct 6, 10:15 PM
WL-02961603 Labor Open 1 $0.00 Oct 6, 10:15 PM
WL-02961604 Travel Open 70 $110.00 Oct 6, 10:15 PM
WL-02961605 Travel Open 30 $0.00 Oct 6, 10:15 PM
WL-02961606 Travel Open 30 $0.00 Oct 6, 10:15 PM
WL-02961607 Expenses Open 1 $0.00 Oct 6, 10:15 PM
WL-02961608 Expenses Open 1 $0.00 Oct 6, 10:15 PM
WL-02962767 Labor Open 1.5 $0.00 Oct 7, 9:00 PM
WL-02962768 Travel Open 70 $0.00 Oct 7, 9:00 PM
WL-02962769 Expenses Open 1 $0.00 Oct 7, 9:00 PM
WL-02962770 Expenses Open 1 $0.00 Oct 7, 9:00 PM
WL-02962771 Expenses Open 1 $0.00 Oct 7, 9:00 PM
WL-02962772 Expenses Open 1 $0.00 Oct 7, 9:00 PM
WL-02963300 Labor Open 5 $0.00 Oct 8, 12:00 PM
WL-02963301 Labor Open 1.5 $0.00 Oct 8, 12:00 PM
WL-02963302 Travel Open 70 $0.00 Oct 8, 12:00 PM
WL-02963303 Expenses Open 1 $0.00 Oct 8, 12:00 PM
WL-02969975 Parts Open 1 $0.00 Oct 14, 2:02 PM
WL-02969976 Travel Open 15 $110.00 Oct 14, 2:02 PM
WL-02970221 Labor Open 1 $110.00 Oct 14, 4:05 PM
WL-02970222 Labor Open 1 $0.00 Oct 14, 4:05 PM

Details