Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
9/26 SRogers: Waiting for L2 to enter PC deployment date before WO can be closed (tech requested deployment late).
🔧Work Performed
tech replaced the pc only. Inspected kiosk for damage. No damage found. Wiped off kiosk, ad monitor, and touchscreen. Removed dust from kiosk. Disconnected unused devices and ensured all other connections were properly seated. Performed monitor calibration. User and stop button tests were completed without any issues. Kiosk is online and working with no faults.
🔍Technician Findings
tech found unit off
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be shipped replacement Wi-Fi Adapter.
Restore connectivity then verify kiosk is online by logging in as customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order.
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Outbound to +17324224425
Completed Sep 19, 2025
Conley advised tech was just out there. This is a WM tech. Previous WO is not marked for a follow up, but the notes show that is was not fixed. Conley said the tech was mumbling to himself about parts and other things and left. It was left unplugged with the keys were left in the back of it. He did not tell them anything. They thought he was coming back. She plugged it in and it is not coming up. I am putting in another WO from the CF
Work Order: WO-01305376
Account: HIGI LLC
Customer Case Number: SD-325561
Location: Stop&Shop 802
Address: 3333 Route 27, Franklin Township, NJ 08823
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-085
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/25/202