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WO-01305458 ↗ ServiceMax

HEMATOLOGY ONCOLOGY • Repair • P3

📍 HEMATOLOGY ONCOLOGY @ COMMUNITY CAMILLUS — 5490 Cobbler Way, Camillus NY, 13031

Sep 22, 2025 → Feb 20, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 25, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 98 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Review
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸98d
⏸ Clock Paused
Status: Awaiting Parts
Sep 22 → Feb 17, 2026
98 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Sep 22, 2025 Completed: Feb 20, 2026
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0 / 3
Sep 22 → Sep 22 L2 Screening ▶ Running 0 0 / 3
Sep 22 → Sep 22 L2 Review ▶ Running 0 0 / 3
Sep 22 → Sep 22 L2 Screening ▶ Running 0 0 / 3
Sep 22 → Feb 17 Awaiting Parts ⏸ Paused 98 —
Feb 17 → Feb 18 Reschedule ▶ Running 1 1 / 3
Feb 18 → Feb 18 Assigned ▶ Running 0 1 / 3
Feb 18 → Feb 20 Scheduled ▶ Running 2 3 / 3
Feb 20 → Feb 20 Tech On Site ▶ Running 0 3 / 3
Dispatch 0.1d
Material Management 99.0d
Coordinators 4.4d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.1 days
Material Management
99.0 days
Over SLA
Coordinators
4.4 days
Over SLA
Field Work
0.6 days
Created: Sep 22, 2025 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
102.0 days Total Age
⏱️
99.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
99.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528849
eBiotrack - New Work Order Request - Inspection Repair
Closed
Follow-up to WO-01292977 Model: B BRAUN - VISTA Notes: Failed inspection. UNIT NEEDS NEW BATTERY. Follow-up required NO QUOTE NEEDED. ORDER OEM BATTERY AND SHIP PART TO TAYLOR DUDA TRUNK STOCK. Per tech, and sales, no quote needed. Per tech, order OEM batteries only. Please create w/o for tech to replace battery. Tech will need 1 battery, 34502556 Battery to be sent to tech trunk stock, not site.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Davison
Owner
John Rolston
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01305458 (current) Invoiced
Repair • Taylor Duda
Created: Sep 22, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 99.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 99.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Review
0.4d
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
99.0d / 3.0d SLA
Reschedule
1.2d / 2.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/18 KSmith -- FSE schedules directly with Melissa.

2/18/26 RBerry- Updated due date based on parts. Parts delivered to site on 12/18/25 but WO was not released to ASC until 2/17/26. Removed delay code

🔧 Work Performed
REMOVED DEAD BATTERY & INSTALLED NEW. RESET PUMP & BATTERY CHARGING AS SHOULD. INFUSION PUMP REPAIRED & CAN BE RETURNED TO SERVICE WHEN ITS AT A FULL 3HR30MIN CHARG
🔍 Technician Findings
REPAIR OF INFUSION PUMP #13073647 WITH PART LISTED.
⚠️ Problem Description
Follow-up to WO-01292977 Model: B BRAUN - VISTA Notes: Failed inspection. UNIT NEEDS NEW BATTERY. Follow-up required NO QUOTE NEEDED. ORDER OEM BATTERY AND SHIP PART TO TAYLOR DUDA TRUNK STOCK. Per tech, and sales, no quote needed. Per tech, order OEM batteries only. Please create w/o for tech to replace battery. Tech will need 1 battery, 34502556 Battery to be sent to tech trunk stock, not site.

Timeline

📞
Case Linked Sep 19, 11:04 AM
Case Number: 00528849
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Sep 22, 8:02 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by John Rolston
From: Entered, L2 Screening
To: L2 Screening, L2 Review
Duration in Previous: 0m
🔍
Status: L2 Screening by John Rolston Sep 22, 11:21 AM
From: L2 Review
To: L2 Screening
Duration in Previous: 3h 17m
📦
▶
2 Parts Requested Sep 22, 12:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 0m
🚨 99.0 business days
🔩
▶
2 2x Parts Added Feb 17, 5:23 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 148d 6h
👷
▶
2 Technician Assigned Feb 18, 7:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 14h 35m
🗓️
▶
2 Status: Scheduled Feb 18, 9:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Taylor Duda Feb 20, 2:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 4h
⏱️
3x Labor Added Feb 20, 2:28 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.5, 21
✔️
Status: Completed by Taylor Duda Feb 20, 2:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 45m
🏁
Status: Closed by Taylor Duda Feb 20, 6:25 PM
From: Completed
To: Closed
Duration in Previous: 3h 39m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Feb 25, 10:04 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254845

Bottlenecks

Awaiting Parts
Duration: 99.0 business days (threshold: 3.0 business days)
Exceeded by 96.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00528849
Closed
📦
Parts Order 00082132
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Taylor Duda
Scheduled
Feb 20, 11:30 AM
Created
Sep 22, 8:02 AM
Invoice #
SM-254845

Work Details (5)

Name Type Status Qty Amount Date
WL-03109124 Parts Open 1 $53.64 Feb 17, 5:23 PM
WL-03109125 Expenses Open 1 $0.00 Feb 17, 5:23 PM
WL-03114133 Labor Open 0.75 $111.75 Feb 20, 2:28 PM
WL-03114134 Labor Open 0.5 $90.00 Feb 20, 2:28 PM
WL-03114135 Travel Open 21 - Feb 20, 2:29 PM

Details