Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305464 ↗ ServiceMax

Bryant Funeral Home • Part Order • PSM

📍 Bryant Funeral Home — 180 Hillside Avenue, Berlin NH, 03570

Sep 22, 2025 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (27 biz days late)
Active: 34 biz days
Paused: 43 biz days
🕐 Clock stopped: Invoiced (Jan 15, 2026)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Awaiting Parts
Sep 22 → Nov 24, 2025
43 business days (not counted)
▶ Clock Running
Status: Closed
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Jan 15, 2026
34 business days (counted)
Running total: 34 of ? biz days used
Created: Sep 22, 2025 Invoiced: Jan 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 22 Assigned ▶ Running 0 0
Sep 22 → Sep 22 L2 Screening ▶ Running 0 0
Sep 22 → Nov 24 Awaiting Parts ⏸ Paused 43
Nov 24 → Nov 24 Closed ▶ Running 0 0
Nov 24 → Jan 15 Ready for Scheduling ▶ Running 34 34
Dispatch 0.5d
Material Management 43.9d
Coordinators 34.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.5 days
Material Management
43.9 days
Over SLA
Coordinators
34.9 days
Over SLA
Billing
0.0 days
Created: Sep 22, 2025 Due: Oct 22, 2025 Completed: Jan 15, 2026 (84 days late)
📅
78.0 days Total Age
⏱️
43.9d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
74.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00526560
Parts need quote
Closed
Ed Bryant, needs quote for parts QTY 1 - 0904197 QTY 2 - 0904054
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Ed Bryant
Owner
John Rolston
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01305464 (current) Invoiced
Part Order • Customer Part Sale
Created: Sep 22, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 43.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 74.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
0.5d / 1.0d SLA
Awaiting Parts
43.9d / 3.0d SLA
Ready for Scheduling
34.9d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tracking# 1Z01E3E70393435000 Customer Requested Parts Order
⚠️ Problem Description
Accepted Quote: Q-00030028 Ed Bryant, needs quote for parts QTY 1 - 0904197 QTY 2 - 0904054

Timeline

📞
Case Linked Sep 11, 4:12 PM
Case Number: 00526560
Subject: Parts need quote
Status: Closed
⚠️ 8.0 business days
📋
3 Work Order Created Sep 22, 8:23 AM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by John Rolston
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by John Rolston
From: Assigned
To: L2 Screening
Duration in Previous: 1m
📦
2 Parts Requested Sep 22, 12:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4h 12m
🚨 44.0 business days
🔩
2 3x Parts Added Nov 24, 11:38 AM
3x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From: Awaiting Parts, Closed
To: Closed, Ready for Scheduling
Duration in Previous: 63d 0h, 0m
🚨 35.0 business days
🏁
Status: Closed by Rhonnie Reeves Jan 15, 1:42 PM
From: Ready for Scheduling
To: Closed
Duration in Previous: 52d 2h
📄
3 Status: Ready to Bill Jan 15, 2:26 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251268

Bottlenecks

Awaiting Parts
Duration: 43.9 business days (threshold: 3.0 business days)
Exceeded by 40.9 business days
Ready for Scheduling
Duration: 34.9 business days (threshold: 1.0 business days)
Exceeded by 33.9 business days

🔗 Related Artifacts

📞
Case 00526560
Closed
📦
Parts Order 00082139
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
N/A
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 22, 8:23 AM
Invoice #
SM-251268

Work Details (3)

Name Type Status Qty Amount Date
WL-03018435 Parts Open 1 $99.00 Nov 24, 11:38 AM
WL-03018436 Parts Open 2 $70.00 Nov 24, 11:38 AM
WL-03018437 Expenses Open 1 $16.10 Nov 24, 11:38 AM

Details