Q-00029986
Customer has a stretcher that has a broken wing and is in need of repair.
6507 Power-PRO 2 2204000414
I have a stretcher that needs repair as the wing is broken and won't stay up. SN# 2204000414 it also is here in Batavia and it was just PM'd.
Parts needed
1 ratchet assembly, 650700020024
11/11 EForster: The cot that needed repair is a 6505 Power Pro SN#150640409 (asset#13154820). The part sent is identical to the part called out for this model cot. Part was installed with no issues. Customer indicated she requested service by scanning the QR code on asset sticker.
11/6 KSmith -- Scheduled for Tuesday with Donna
11/5 KSmith -- Parts tracking, 1ZG2G6210360471138
11/5/25 RCook- Updated due date based on parts shipping tech to tech.
11/5 KSmith -- Parts are shipped to Dustin in Ohio. Dustin is going to ship the parts (via UPS) and send the tracking to Shawn once he does.
11/4 KSmith -- Need to reschedule. Parts were shipped to the wrong FSE. Advised Donna
10/30 KSmith -- Scheduled for Tuesday with Donna
10/30 KSmith -- Sent email to schedule for Tuesday
10/29/25 RCook- Updated due date based on parts. Parts should ship out today.
🔧Work Performed
Replace XPS ratchet mechanism. Device passed all post service QA testing, is operating within manufacturers specifications and was returned to service
🔍Technician Findings
Unit out of service.
⚠️Problem Description
Q-00029986
Customer has a stretcher that has a broken wing and is in need of repair.
6507 Power-PRO 2 2204000414
I have a stretcher that needs repair as the wing is broken and won't stay up. SN# 2204000414 it also is here in Batavia and it was just PM'd.
Parts needed
1 ratchet assembly, 650700020024 https://www.ebiotrack.com/workorder.php?wo=68366
From: DCox@mercyflight.org
To: ksmith@emsar.com
Cc: TShaver@mercyflight.org
Perfect thank you
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, November 6, 2025 9:00 AM
To: Donna Cox <DCox@mercyflight.org>
Cc: Tyler Shaver <TShaver@mercyflight.org>
Subject: RE: Mercy Flight WNY - Batavia -- EMS Repair -- WO-01305495
***EXTERNAL EMAIL open/click with caution!***
Good Morning Donna,
The parts are arriving on Monday and I can have Erwin out there on Tuesday fo
From: DCox@mercyflight.org
To: ksmith@emsar.com
Cc: TShaver@mercyflight.org
Thank you for the update, since this is an error at EMSAR end can we get this sooner.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, November 4, 2025 8:43 AM
To: Donna Cox <DCox@mercyflight.org>
Subject: RE: Mercy Flight WNY - Batavia -- EMS Repair -- WO-01305495
***EXTERNAL EMAIL open/click with caution!***
Good Morning Donna,
Unfortunately we are needing to reschedule the repair
From: DCox@mercyflight.org
To: ksmith@emsar.com
Ok thank you.
We are still awaiting for a part for the other stretcher I mentioned.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, October 30, 2025 9:44 AM
To: Donna Cox <DCox@mercyflight.org>
Subject: RE: Mercy Flight WNY - Batavia -- EMS Repair -- WO-01305495
***EXTERNAL EMAIL open/click with caution!***
Great thank you Donna. I have you on the schedule for Tuesday afternoon.
This is for 6507 Power-PRO 2 220
From: DCox@mercyflight.org
To: ksmith@emsar.com
Tuesday, YES and this would be the wing for the stretcher SN# 150640409?
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, October 30, 2025 9:10 AM
To: Donna Cox <DCox@mercyflight.org>
Subject: Mercy Flight WNY - Batavia -- EMS Repair -- WO-01305495
***EXTERNAL EMAIL open/click with caution!***
Good Morning Donna,
The parts for the repair of your Power Pro have shipped and are scheduled to arrive tomorrow.
Would
To: dcox@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Mercy Flight WNY - Batavia -- EMS Repair -- WO-01305495
Body:
Good Morning Donna,
The parts for the repair of your Power Pro have shipped and are scheduled to arrive tomorrow.
Would Tuesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer c
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 27, 2025
To: tshaver@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305495Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2204000414Problem Description: Q-00029986
Customer has a stretcher that
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 20, 2025
To: tshaver@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305495Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2204000414Problem Description: Q-00029986
Customer has a stretcher that
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 13, 2025
To: tshaver@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305495Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2204000414Problem Description: Q-00029986
Customer has a stretcher that
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: tshaver@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305495Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2204000414Problem Description: Q-00029986
Customer has a stretcher that
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 29, 2025
To: tshaver@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305495Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2204000414Problem Description: Q-00029986
Customer has a stretcher that
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 22, 2025
To: tshaver@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305495Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2204000414Problem Description: Q-00029986
Customer has a stretcher that
Work Order: WO-01305495
Account: MERCY FLIGHT WNY
Customer Case Number:
Location: Mercy Flight WNY - Batavia
Address: 8050 Call Parkway, Batavia, NY 14020
Manufacturer: Stryker Medical EMS
Model #: 6507 Power-PRO 2
Serial #: 2204000414
Contact Name: Tyler Shaver
Contact Phone: 585-250-5934
Contact
Case #00524790 – L2 review - EMS
Status: Closed | Priority: Standard
Q-00029986
Customer has a stretcher that has a broken wing and is in need of repair.
6507 Power-PRO 2 2204000414
I have a stretcher that needs repair as the wing is broken and won't stay up. SN# 2204000414 it also is here in Batavia and it was just PM'd.
Parts needed
1 ratchet assembly,
💬Case Comment
Internal Sep 10, 2025 12:07pm
Reached out to orders to add parts to sm
💬Case Comment
Internal Sep 5, 2025 10:26am
WO-01298515 already created for this SN.
Timeline
📞
Case Linked Sep 5, 10:21 AM
Case Number:00524790
Subject:L2 review - EMS
Status:Closed
🚨12.0 business days
📋
▶
2
Work Order Created Sep 22, 9:35 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 22, 12:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 53m
🚨27.0 business days
📅
Status: Ready for Scheduling by Keith CanterburyOct 29, 1:52 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:37d 1h
👷
▶
2
Technician Assigned Oct 29, 1:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:5m
🔩
2x Parts Added Oct 29, 4:27 PM
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Oct 30, 9:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-04T21:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Kourtney SmithNov 4, 8:41 AM
From:Scheduled
To:Reschedule
Duration in Previous:4d 23h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 6, 9:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-11T19:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Erwin ForsterNov 11, 2:52 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 5h
🚗
Status: Tech Off Site by Erwin ForsterNov 11, 4:45 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 53m
⏱️
Labor Added Nov 11, 6:56 PM
Type:Labor
Status:Open
Qty:0.66666666666667
⏱️
5x Labor Added Nov 11, 7:03 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.25, 0.75, 35, 40
✔️
Status: Completed by Erwin ForsterNov 11, 7:11 PM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2h 25m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonNov 13, 12:33 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 17h, 0m
⏳2.0 business days
🧾
Invoice Created Nov 16, 12:59 PM
Invoice Number:SM-246428
Bottlenecks
Awaiting Parts
Duration: 26.9 business days (threshold: 3.0 business days)
Exceeded by 23.9 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)