Q-00029716
Ferno Power X1 (Customer didnt have SN or asset #)
The base is not charging the battery on the cot, device wont let them reset.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
9.25.25 Hshaw - part# 0822491 no pricing, chat kFricke
9/22 KKelch Sarah called me back to schedule for 9/24 between 12 and 1 pm. Customer confirmed.
9/22 KKelch called Sarah to schedule for 9/24 between 11 and 12 pm. Left VM.
🔧Work Performed
I arrived on location found that the staff was not ant the station. I then called Sarah Ray annd got voice mail tried calling hte other number annd got no answer. I then ent email. I waited at station for about 30 min when I got a call from Sarah. Fifth teen minutes later i was let into the facility.I then found SN 41296 Ferno Pro F1 fastener. Customer stated that the fastener is not charging the cot. I then removed the fastener from the floor and then took volt meter and checked the power from the floor up to the fastener unit had 13.7 volts. I then plugged the fastener to the vehicle power checked the voltage up to the charger block and was getting 13.7. I then checked the voltage from the rear of the charger block go no voltage. I then removed the old charger from the fastener. I then installed the new charger using part # 082-2491 X1 kit 12V charger. I then installed the fastener to the floor plate. I then function tested the unit and we were getting flashing light on the battery and at the front of the fastener indicator.. the unit passed all test and unit was placed back in service.
🔍Technician Findings
Found unit operational bit unit not charging battery on cot
⚠️Problem Description
Q-00029716
Ferno Power X1 (Customer didnt have SN or asset #)
The base is not charging the battery on the cot, device wont let them reset.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
📄Description
Ferno Pro F1 Universal Fastening System
📋
Inbound from +15803130517
Completed Sep 22, 2025
9/22 KKelch Sarah called me back to schedule for 9/24 between 12 and 1 pm. Customer confirmed.
📋
Outbound to +15803130517
Completed Sep 22, 2025
9/22 KKelch called Sarah to schedule for 9/24 between 11 and 12 pm. Left VM.
Sep 25, 2025 4:59pm
@Keith Fricke please provide pricing for part# 0822491.
📅
WO-01305499 - Repair - Waurika - Waurika EMS District
Sep 24, 2025 1:00pm – 3:00pm
Work Order: WO-01305499
Account: Waurika EMS District
Customer Case Number:
Location: Waurika EMS District
Address: 121 S. Main, Waurika, OK 73573
Manufacturer:
Model #:
Serial #:
Contact Name: Sarah Ray
Contact Phone: 580-313-0517
Contact Email: waurikaems@yahoo.com
Due Date: 10/1/2025
Schedule
Timeline
📞
Case Linked Aug 25, 11:23 AM
Case Number:00521726
Subject:L2 review - EMS
Status:Closed
🚨20.0 business days
📋
▶
2
Work Order Created Sep 22, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 22, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 58m
📅
▶
2
Dispatch Scheduled Sep 22, 12:45 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:7m
⏳3.0 business days
🔧
Status: Tech On Site by Darrell HendrixSep 24, 12:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 23h
✔️
Status: Completed by Darrell HendrixSep 24, 4:53 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 43m
⏱️
▶
2
6x Labor Added Sep 24, 5:12 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From:Completed
To:Closed
Duration in Previous:21m
🔩
▶
2
Parts Added Sep 25, 4:56 PM
Parts Added → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From:Closed
To:Billing Review
Duration in Previous:23h 44m
📄
▶
2
Status: Ready to Bill Sep 26, 3:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Sep 29, 10:44 AM
Invoice Number:SM-242243
Bottlenecks
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)