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WO-01305512 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Bromley — 6206 N Military Hwy Suite H, Norfolk VA, 23518

Sep 22, 2025 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (18 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Sep 23 → Oct 24, 2025
22 business days (counted)
Running total: 23 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 28, 2025
2 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 25 of ? biz days used
Created: Sep 22, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 23 Ready for Scheduling ▶ Running 1 1
Sep 23 → Oct 24 Assigned ▶ Running 22 23
Oct 24 → Oct 28 Scheduled ▶ Running 2 25
Oct 28 → Oct 28 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Coordinators 27.6d
Field Work 0.4d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.6 days
Over SLA
Field Work
0.4 days
Billing
3.0 days
Over SLA
Created: Sep 22, 2025 Due: Nov 28, 2025 Completed: Oct 28, 2025 (31 days early)
📅
26.0 days Total Age
⏱️
22.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529117
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pcs https://www.ebiotrack.com/inspection.php?iid=30212
Priority
Standard
Origin
Email
Reason
New Case
Contact
Natalie Nichols
Owner
Jessica Sells
Created
Sep 20, 2025
Work Orders from this Case (1)
WO-01305512 (current) Invoiced
Inspection • Christopher Morning
Created: Sep 22, 2025 • Closed: Oct 28, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 22.8 days stuck in "Assigned"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
22.8d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 LHill-Called 312-805-0595 spoke with Natalie Nichols. Advised her tech could come out on 10/28 between 10-12 to install the scale and start on the inspection (WO-01305512) but will not be able to finish the inspection. We will have the tech to complete the inspection when he comes back for repairs. See logged call on WO-01310967.

🔧 Work Performed
10-28-25 CTM - Performed Annual Inspection on all medical equipment located .Total of 91 pieces of medical equipment inspected . ALL PASS. Notifiied POC Natalie Nichols of findings and completion.
🔍 Technician Findings
10-28-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Natalie Nichols of findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pcs https://www.ebiotrack.com/inspection.php?iid=30212

Timeline

📞
Case Linked Sep 20, 7:00 AM
Case Number: 00529117
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 22, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 23, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
🚨 23.0 business days
👷
▶
3 Technician Assigned Oct 24, 1:49 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 31d 0h
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-10-28T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Morning Oct 28, 11:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 21h
⏱️
▶
3 Labor Added Oct 28, 2:24 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 3h 10m
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Oct 29, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 0m
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 4h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:37 AM
Invoice Number: SM-245414

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 22.8 business days (threshold: 4.0 business hours)
Exceeded by 22.3 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00529117
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Oct 28, 12:00 PM
Created
Sep 22, 10:21 AM
Invoice #
SM-245414

Work Details (1)

Name Type Status Qty Amount Date
WL-02986617 Labor Open 3.5 $2,341.80 Oct 28, 2:24 PM

Details