11/10/25 DPatton - Traveled to site but site didn't approve repair. Can we bill for this?
10-30 Mburris called site and set appt with Elizabeth Ignatowicz
10/30 KKelch sent Elizabeth an email for scheduling
10/30/25 RCook- Sent teams message to KKelch stating:
Can Michael Morris take this when he goes to CO for that other repair?
9/24/2025 Sramen - found the following number for the contact on the case e2a email:
9/22 KKelch sent Elizabeth an email for scheduling
🔧Work Performed
Scheduled for 11/5/2025 with Elizabeth. After arriving on site, the site was not approved for repair. Billing for travel To Site.
🔍Technician Findings
site was not approve for repair
⚠️Problem Description
Autoclave went down.
No specifics provided by site. - No VT tech requested onsite
📧
Email: Scheduling for WO-01305516
Completed Oct 30, 2025
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01305516
Body:
Good afternoon Elizabeth,
I am reaching out to schedule the repair needed for your autoclave. Our technician, Michael, can be there on 11/7 between 3 and 4 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: T
📧
Email: Scheduling for WO-01305517
Completed Sep 22, 2025
To: elizabeth.ignatowicz@unitedveincenters.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01305517
Body:
Good morning Elizabeth,
I am reaching out from EMSAR to schedule the repair needed for your bed. Our technician, Tyler, can be there on 9/26 between 3 and 4 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer
📧
Email: Scheduling for WO-01305516
Completed Sep 22, 2025
To: elizabeth.ignatowicz@unitedveincenters.com
CC: michael.burris@emsar.com
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01305516
Body:
Good morning Elizabeth,
I am reaching out from EMSAR to schedule the repair needed for your autoclave. Our technician, Jason, can be there on 9/25 between 11:30 and 12:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kel
📧
Email: Scheduling for WO-01305515
Completed Sep 22, 2025
To: elizabeth.ignatowicz@unitedveincenters.com
CC: michael.burris@emsar.com
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01305515
Body:
Good morning Elizabeth,
I am reaching out from EMSAR to schedule the repair needed for your autoclave. Our technician, Jason, can be there on 9/25 between 9 and 10 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsa
📅
WO-01305516 - Virtual Tech - Field Repair - Longmont - Longmont - United Vein Centers
Nov 5, 2025 4:00pm – 6:00pm
Work Order: WO-01305516
Account: United Vein and Vascular Centers
Customer Case Number:
Location: Longmont - United Vein Centers
Address: 1551 Professional Lane, Suite 241, Longmont, CO 80501
Manufacturer:
Model #:
Serial #:
Contact Name: Elizabeth Ignatowicz
Contact Phone:
Contact Email: eliza
Timeline
📞
Case Linked Sep 19, 3:36 PM
Case Number:00529021
Subject:Quote Needed
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Sep 22, 10:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 22, 12:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 28m
🚨28.0 business days
👷
Technician Assigned by Kaitlyn KelchOct 30, 3:50 PM
Technician:Michael Morris
🆕
▶
2
Status: Entered Oct 30, 4:26 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Michael Russell
🗓️
▶
2
Status: Scheduled Oct 30, 4:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-05T21:00:00.000+0000
⏳4.9 business days
🔧
Status: Tech On Site by Michael RussellNov 5, 2:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
🚗
2x Travel Added Nov 6, 10:21 AM
Type:Travel
Status:Open
Qty:70
⏱️
▶
2
2x Labor Added Nov 6, 10:29 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:20h 13m, 0m
⏳3.0 business days
💵
Status: Billing Review by Diane PattonNov 10, 10:14 AM
From:Closed
To:Billing Review
Duration in Previous:3d 23h
⏳4.0 business days
🏁
Status: Closed by Diane PattonNov 14, 2:17 PM
From:Billing Review
To:Closed
Duration in Previous:4d 4h
📄
▶
3
Status: Ready to Bill Nov 14, 2:29 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number:SM-246707
Bottlenecks
Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)