Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 26
ATTENTION. This customer requires a quote on all repairs.
https://www.ebiotrack.com/inspection.php?iid=30217
Primary Delay28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay32.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
10/30/25 AJinerson - Sent email back to POC Billie confirming tech visit for Thurs. 11/6 with eta between 9AM-11AM.
Included list of tools.
Asked to confirm POC, arrival instructions, requirements for visit.
10/30/25 AJinerson - Received email back from POC Billie asking to schedule for Thursday, 11/6 instead with morning arrival since their site closes at 4:30PM.
10/30/25 AJinerson - Per below, POC prefers emailing for schedule.
Sent email to Billie w/ tech name and offering to schedule 11/5 with arrival between 2PM-4PM.
09/23/2025 LHill-spoke with Billie Sexton at
904.782.2316. She confirmed contact & equipment. Prefers to be emailed.
Scheduling ahead needed: Yes. Email her tech name to see if he is on the clearance list.
Certain day or time: M-F 9AM-PM
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: Tech will need to make sure he is on the clearance list.
🔧Work Performed
Arrived at site
Inspected and calibration verified 30 devices
All 30 devices passed
Returned devices back to service
🔍Technician Findings
Arrived at site
Inspected and calibration verified 30 devices
All 30 devices passed
Returned devices back to service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 26
ATTENTION. This customer requires a quote on all repairs.
https://www.ebiotrack.com/inspection.php?iid=30217
📧
Email:RE: EMSAR Service Request - Lawtey CI - 22298 NE County Rd 200B Lawtey, FL 32058 - WO-01305520
Completed Oct 30, 2025
From: abby.jinerson@emsar.com
To: bsexton@TeamCenturion.com
Hi Billie,
Yes! We will have our technician, Yves Dessin, scheduled to visit on Thursday, 11/6 with estimated arrival time between 9:00 a.m. – 11:00 a.m.
Please see attached list of tools/equipment Yves will bring with him to service this inspection.
Please let us know if there are any further arrival instructions or special requirements needed for this visit as well. Thank you for your assistance in this!
📧
Email:RE: EMSAR Service Request - Lawtey CI - 22298 NE County Rd 200B Lawtey, FL 32058 - WO-01305520
Completed Oct 30, 2025
From: bsexton@TeamCenturion.com
To: abby.jinerson@emsar.com
Good Morning!
Would it be possible to move this to Thursday, November 6th? We have all of our first of the month reports due on the 5th. Also, the morning hours would work much better because the Admin staff leave at 4:30.
Thank you so much! 😊
Billie Sexton
Health Services Administrator
Healthcare beyond patient care,
healthcare for humanity.
Lawtey CI
22298 NE CR 200B
P.O. B
📧
Email: EMSAR Service Request - Lawtey CI - 22298 NE County Rd 200B Lawtey, FL 32058 - WO-01305520
Completed Oct 30, 2025
To: bsexton@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Lawtey CI - 22298 NE County Rd 200B Lawtey, FL 32058 - WO-01305520
Body:
Good morning, Billie,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Lawtey CI - 22298 NE County Rd 200B Lawtey, FL 32058 location.
We currently have our technician, Yves Dessin, available to visit on Wednesday, 11/5 with estimate
📋
Outbound to +19047822316
Completed Sep 23, 2025
09/23/2025 LHill-spoke with Billie Sexton at
904.782.2316. She confirmed contact & equipment. Prefers to be emailed.
Scheduling ahead needed: Yes. Email her tech name to see if he is on the clearance list.
Certain day or time: M-F 9AM-PM
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: Tech will need to make sure he is on the clearance list.
📅
WO-01305520 - Inspection - Lawtey - Lawtey CI
Nov 6, 2025 9:30am – 12:30pm
Work Order: WO-01305520
Account: Centurion of Florida
Customer Case Number:
Location: Lawtey CI
Address: 22298 NE County Rd 200B, Lawtey, FL 32058
Manufacturer:
Model #:
Serial #:
Contact Name: Billie Sexton
Contact Phone: 904.782.2316
Contact Email: bsexton@teamcenturion.com
Due Date: 11/26/202
📅
🚗 Travel Time - WO
Nov 6, 2025 8:00am – 9:30am
Work Order: WO-01305520
Account: Centurion of Florida
Customer Case Number:
Location: Lawtey CI
Address: 22298 NE County Rd 200B, Lawtey, FL 32058
Manufacturer:
Model #:
Serial #:
Contact Name: Billie Sexton
Contact Phone: 904.782.2316
Contact Email: bsexton@teamcenturion.com
Due Date: 11/26/202
Timeline
📞
Case Linked Sep 21, 1:00 AM
Case Number:00529155
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Sep 22, 10:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨28.0 business days
👷
▶
2
Technician Assigned Oct 30, 10:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:37d 23h
📅
▶
2
Dispatch Scheduled Oct 30, 12:06 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:1h 49m
💵
2x Expenses Added Oct 30, 12:59 PM
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
⏱️
Labor Added Nov 6, 8:57 AM
Type:Labor
Status:Open
Qty:0.5
⏱️
▶
2
5x Labor Added Nov 6, 2:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 3h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Nov 10, 12:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.0 business days
🧾
Invoice Created Nov 11, 4:30 PM
Invoice Number:SM-246097
Bottlenecks
Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)