Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305529 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 MN-Minneapolis — 6545 France Ave South, Suite 302, Edina MN, 55435

Sep 22, 2025 → Nov 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (28 biz days late)
Active: 34 biz days
🕐 Clock stopped: Tech Off Site (Nov 11, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Sep 22 → Nov 5, 2025
31 business days (counted)
Running total: 31 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Sep 22, 2025 Tech Off Site: Nov 11, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 22 Ready for Scheduling ▶ Running 0 0
Sep 22 → Nov 5 Assigned ▶ Running 31 31
Nov 5 → Nov 10 Scheduled ▶ Running 3 34
Nov 10 → Nov 10 Tech On Site ▶ Running 0 34
Nov 10 → Nov 11 Tech Off Site ▶ Running 0 34
Nov 11 → Nov 11 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Coordinators 35.3d
Field Work 2.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.3 days
Over SLA
Field Work
2.3 days
Billing
0.0 days
Created: Sep 22, 2025 Due: Nov 26, 2025 Completed: Nov 12, 2025 (14 days early)
📅
36.0 days Total Age
⏱️
31.9d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jon Kuehl — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 12, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00529156
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 112 https://www.ebiotrack.com/inspection.php?iid=30216 Inspection Flag: ATTENTION TECHS! This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. ALL equipment found at the site is to be tagged with an EMSAR stickers and catalogued into inventory. This includes the following: PAL Handles AND the PAL Consoles Exam Tables Exam chairs All PAL HANDLES! Please verify the SN and inspect the quality of the asset. If the Serial Number is not legible, it must be reported to the Account Manager. The manager will need a photo of the handle showing the illegible number so that it can be sent to Sono Bello. There are also overhead lights in the ORs that are part of the ceiling that need to be checked and cataloged as well. These are much like the big mobile OR lights in our other centers. ATTENTION ALL COORDINATORS AND BILLING!! Please seek approval from the Account Manager before sending a technician more than 3 hours one way for any work order for Sono Bello. Repairs over $2k need to be sent to Andrew for approval. Andrew Von Tersch. Please send request for approval to the Account Manager
Priority
Standard
Origin
Email
Reason
New Case
Contact
Practice Manager - Minneapolis
Owner
Shelby Robinson
Created
Sep 21, 2025
Work Orders from this Case (1)
WO-01305529 (current) Invoiced
Inspection • Jon Kuehl
Created: Sep 22, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 31.9 days stuck in "Assigned"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
31.9d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-12-25 JK Cannot close out WO due to return travel.

🔧 Work Performed
Performed annual inspection.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 112 https://www.ebiotrack.com/inspection.php?iid=30216 Inspection Flag: ATTENTION TECHS! This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. ALL equipment found at the site is to be tagged with an EMSAR stickers and catalogued into inventory. This includes the following: PAL Handles AND the PAL Consoles Exam Tables Exam chairs All PAL HANDLES! Please verify the SN and inspect the quality of the asset. If the Serial Number is not legible, it must be reported to the Account Manager. The manager will need a photo of the handle showing the illegible number so that it can be sent to Sono Bello. There are also overhead lights in the ORs that are part of the ceiling that need to be checked and cataloged as well. These are much like the big mobile OR lights in our other centers. ATTENTION ALL COORDINATORS AND BILLING!! Please seek approval from the Account Manager before sending a technician more than 3 hours one way for any work order for Sono Bello. Repairs over $2k need to be sent to Andrew for approval. Andrew Von Tersch. Please send request for approval to the Account Manager

Timeline

📞
Case Linked Sep 21, 1:00 AM
Case Number: 00529156
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 22, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 22, 12:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 59m
🚨 32.0 business days
🗓️
▶
2 Status: Scheduled Nov 5, 5:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-11-10T12:00:00.000+0000
💵
3x Expenses Added Nov 6, 11:29 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Nov 10, 1:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
🚗
Status: Tech Off Site by Jonathan Kuehl Nov 10, 5:21 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 23m
🔧
Status: Tech On Site by Jonathan Kuehl Nov 11, 8:38 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 16m
🚗
Status: Tech Off Site by Jonathan Kuehl Nov 11, 4:45 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 7m
✔️
Status: Completed by Jonathan Kuehl Nov 12, 7:43 AM
From: Tech Off Site
To: Completed
Duration in Previous: 14h 57m
🔩
15x Parts Added Nov 12, 7:56 AM
Type: Parts, Labor, Travel, Expenses
Status: Open
Qty: 3, 4.5, 0.46666666666667, 3.3833333333333, 0.11666666666667, 0.21666666666667, 8.1166666666667, 9
⏱️
4x Labor Added Nov 12, 1:12 PM
Type: Labor, Expenses
Status: Open
Qty: 5.9166666666667
🏁
Status: Closed by Jonathan Kuehl Nov 12, 1:18 PM
From: Completed
To: Closed
Duration in Previous: 5h 34m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 14, 11:05 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:49 PM
Invoice Number: SM-246692

Bottlenecks

Assigned
Duration: 31.9 business days (threshold: 4.0 business hours)
Exceeded by 31.4 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00529156
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Nov 10, 7:00 AM
Created
Sep 22, 10:59 AM
Invoice #
SM-246692

Work Details (22)

Name Type Status Qty Amount Date
WL-02998414 Expenses Open 1 $0.00 Nov 6, 11:29 AM
WL-02998415 Expenses Open 1 $0.00 Nov 6, 11:29 AM
WL-02998416 Expenses Open 1 $0.00 Nov 6, 11:29 AM
WL-03004207 Parts Open 3 $783.03 Nov 12, 7:56 AM
WL-03004208 Labor Open 4.5 $0.00 Nov 12, 7:56 AM
WL-03004209 Labor Open 0.46666666666667 $0.00 Nov 12, 7:56 AM
WL-03004210 Labor Open 3.3833333333333 $0.00 Nov 12, 7:56 AM
WL-03004211 Labor Open 0.11666666666667 $0.00 Nov 12, 7:56 AM
WL-03004212 Labor Open 0.21666666666667 $0.00 Nov 12, 7:56 AM
WL-03004213 Labor Open 8.1166666666667 $3,912.97 Nov 12, 7:56 AM
WL-03004214 Labor Open 0.1 $0.00 Nov 12, 7:56 AM
WL-03004216 Travel Open 9 - Nov 12, 7:56 AM
WL-03004217 Travel Open 2 - Nov 12, 7:56 AM
WL-03004218 Travel Open 2 - Nov 12, 7:56 AM
WL-03004219 Travel Open 2 - Nov 12, 7:56 AM
WL-03004220 Expenses Open 1 $0.00 Nov 12, 7:56 AM
WL-03004221 Expenses Open 1 $0.00 Nov 12, 7:56 AM
WL-03004222 Expenses Open 1 $0.00 Nov 12, 7:56 AM
WL-03004607 Labor Open 5.9166666666667 $0.00 Nov 12, 1:12 PM
WL-03004608 Expenses Open 1 $0.00 Nov 12, 1:12 PM
WL-03004609 Expenses Open 1 $0.00 Nov 12, 1:12 PM
WL-03004610 Expenses Open 1 $0.00 Nov 12, 1:12 PM

Details