10/2 MOwens Cassandra the practice manager for this location called back . She wants to schedule the visit for Mon. 10/31. I told her that will work for the tech's schedule. Eta between 9-10am.
10/2 MOwens Called back to speak to Cassandra the practice manager. Left a vm for her to call back to schedule the inspection visit during Oct.
🔧Work Performed
10/13/25- EColon- Arrived onsite, checked in with POC. Completed inspections on 102 items, failed 3 items, archived 4. inspection complete
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
70 pieces
https://www.ebiotrack.com/inspection.php?iid=30227
📋
Inbound from +15408348388
Completed Oct 2, 2025
Cassandra the practice manager for this location called back . She wants to schedule the visit for Mon. 10/31. I told her that will work for the tech's schedule. Eta between 9-10am.
📋
Outbound to +15408348388
Completed Oct 2, 2025
Called back to speak to Cassandra the practice manager. Left a vm for her to call back to schedule the inspection visit during Oct.
📋
Inbound from +15408348388
Completed Oct 1, 2025
customer is wanted to check on status of scheduling connected her to coordinator
Oct 2, 2025 12:03pm
@Dylan Nakoff Should this inspection have a due date of 10/31. I looked at the inspection last year and the due date was 10/31 and the inspection was completed early.
📅
WO-01305541 - Inspection - North Charleston - SC-Charleston
Oct 13, 2025 10:00am – 5:00pm
Work Order: WO-01305541
Account: Sono Bello
Customer Case Number:
Location: SC-Charleston
Address: 4105 Faber Place Drive, North Charleston, SC 29405
Manufacturer:
Model #:
Serial #:
Contact Name: Practice Manager
Contact Phone:
Contact Email: chsc01@sonobello.com
Due Date: 10/31/2025
Scheduled
Timeline
📞
Case Linked Sep 22, 1:00 AM
Case Number:00529183
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 22, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 22, 2:28 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Eric Colon
⚠️9.0 business days
🗓️
▶
2
Status: Scheduled Oct 2, 12:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-13T14:00:00.000+0000
⚠️7.0 business days
🚗
2x Travel Added Oct 13, 3:01 PM
Type:Travel
Status:Open
Qty:111
🔧
▶
3
Status: Tech On Site Oct 13, 5:20 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:2, 5.5
✔️
Status: Completed by Eric Colon
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Oct 15, 5:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.8 business days
🧾
Invoice Created Oct 17, 3:00 PM
Invoice Number:SM-243647
Bottlenecks
Assigned
Duration: 8.7 business days (threshold: 4.0 business hours)
Exceeded by 8.2 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)