Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305547 ↗ ServiceMax

Brudnick Center for Living • Inspection • PSM

📍 Brudnick Center for Living- Chelsea Jewish Lifecare — 240 Lynnfield Street, Peabody MA, 01960

Sep 22, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (19 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 29, 2025
24 business days (counted)
Running total: 26 of ? biz days used
Created: Sep 22, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 24 Ready for Scheduling ▶ Running 2 2
Sep 24 → Sep 24 Assigned ▶ Running 0 2
Sep 24 → Oct 29 Scheduled ▶ Running 24 26
Dispatch 0.0d
Coordinators 28.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.0 days
Over SLA
Billing
0.0 days
Created: Sep 22, 2025 Due: Nov 28, 2025 Completed: Oct 29, 2025 (30 days early)
📅
27.0 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00529190
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 27 pieces https://www.ebiotrack.com/inspection.php?iid=30231
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bill Thomas
Owner
Leona Coonrod
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305547 (current) Invoiced
Inspection • Nick O'Neill
Created: Sep 22, 2025 • Closed: Oct 29, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
25.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/24 KSmith -- Scheduled for 10/29 per Bill's request

9/23 KSmith -- Sent email to schedule for 10/1 (Yves)

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 27 pieces https://www.ebiotrack.com/inspection.php?iid=30231

Timeline

📞
Case Linked Sep 22, 7:00 AM
Case Number: 00529190
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 22, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Sep 24, 8:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 20h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-29T13:00:00.000+0000
🚨 25.0 business days
⏱️
▶
2 3x Labor Added Oct 29, 2:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 35d 5h, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Oct 31, 9:36 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:41 AM
Invoice Number: SM-245334

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00529190
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Oct 29, 9:00 AM
Created
Sep 22, 11:29 AM
Invoice #
SM-245334

Work Details (3)

Name Type Status Qty Amount Date
WL-02988025 Labor Open 3 $225.00 Oct 29, 2:05 PM
WL-02988026 Labor Open 3 $447.00 Oct 29, 2:05 PM
WL-02988075 Travel Open 98 - Oct 29, 2:06 PM

Details