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← WO Overview

WO-01305558 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM

📍 Lovet Pet Health Care - North Buckeye Animal Hospital - 8016 — 1480 S. Watson Rd., Buckeye AZ, 85326

Sep 22, 2025 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: L2 Screening
Sep 22 → Sep 29, 2025
5 business days (counted)
Running total: 5 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Oct 21, 2025
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 5 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 22, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 22 Ready for Scheduling ▶ Running 0 0
Sep 22 → Sep 29 L2 Screening ▶ Running 5 5
Sep 29 → Oct 21 Awaiting Parts ⏸ Paused 15 —
Oct 21 → Oct 21 Reschedule ▶ Running 0 5
Oct 21 → Oct 21 Assigned ▶ Running 0 5
Oct 21 → Oct 28 Scheduled ▶ Running 5 10
Oct 28 → Oct 28 Tech On Site ▶ Running 0 10
Dispatch 6.0d
Material Management 16.0d
Coordinators 4.6d
Field Work 0.6d
Billing 2.8d
✗ SLA Missed
Dispatch
6.0 days
Over SLA
Material Management
16.0 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
0.6 days
Billing
2.8 days
Over SLA
Created: Sep 22, 2025 Due: Oct 28, 2025 Completed: Oct 28, 2025 (on time)
📅
25.7 days Total Age
⏱️
16.0d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
22.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529112
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer https://www.ebiotrack.com/inspection.php?iid=30209
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amstry Perez
Owner
Sherry Reich
Created
Sep 20, 2025
Work Orders from this Case (1)
WO-01305558 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Sep 22, 2025 • Closed: Oct 28, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 16.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
L2 Screening
6.0d / 1.0d SLA
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Billing Review
2.8d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/25 DPatton - Teams to Dylan regarding pricing on vaporizer exchanges for multiple locations.

🔧 Work Performed
Tech arrived on site to exchange the vaporizers. Tech exchanged the 3 vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took all 3 vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍 Technician Findings
Tech arrived on site to exchange the vaporizers.
⚠️ Problem Description
Vaporizer PM - Vaporizer https://www.ebiotrack.com/inspection.php?iid=30209

Timeline

📞
Case Linked Sep 20, 1:00 AM
Case Number: 00529112
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 22, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🔍
Status: L2 Screening by Sherry Reich Sep 22, 11:56 AM
From: Ready for Scheduling
To: L2 Screening
Duration in Previous: 6m
⚠️ 6.0 business days
📦
▶
2 Parts Requested Sep 29, 11:48 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Butler
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6d 23h
🚨 16.0 business days
🔩
▶
2 2x Parts Added Oct 21, 3:42 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22d 3h
👷
▶
2 Technician Assigned Oct 21, 4:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 18m
🗓️
▶
2 Status: Scheduled Oct 21, 4:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-27T20:30:00.000+0000
⏳ 5.0 business days
🚗
Travel Added Oct 27, 4:24 PM
Type: Travel
Status: Open
Qty: 87
⏱️
3x Labor Added Oct 27, 7:52 PM
Type: Labor, Expenses
Status: Open
Qty: 3, 2, 1
🔧
Status: Tech On Site by Andrew Przybyla Oct 27, 8:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
✔️
Status: Completed by Andrew Przybyla Oct 27, 11:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 0m
🏁
Status: Closed by Andrew Przybyla Oct 28, 1:30 AM
From: Completed
To: Closed
Duration in Previous: 1h 59m
💵
Status: Billing Review by Diane Patton Oct 28, 1:28 PM
From: Closed
To: Billing Review
Duration in Previous: 11h 58m
⏳ 3.0 business days
🏁
Status: Closed by Dylan Nakoff Oct 30, 1:07 PM
From: Billing Review
To: Closed
Duration in Previous: 1d 23h
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Oct 31, 2:31 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:34 AM
Invoice Number: SM-245390

Bottlenecks

L2 Screening
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00529112
Closed
📦
Parts Order 00082587
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Oct 27, 4:30 PM
Created
Sep 22, 11:50 AM
Invoice #
SM-245390

Work Details (6)

Name Type Status Qty Amount Date
WL-02978655 Parts Open 3 $1,350.00 Oct 21, 3:42 PM
WL-02978656 Expenses Open 1 $0.00 Oct 21, 3:42 PM
WL-02985622 Travel Open 87 - Oct 27, 4:24 PM
WL-02985881 Labor Open 3 $0.00 Oct 27, 7:52 PM
WL-02985882 Labor Open 2 $164.58 Oct 27, 7:52 PM
WL-02985883 Expenses Open 1 $0.00 Oct 27, 7:52 PM

Details