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← WO Overview

WO-01305559 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 South Tulsa/Tulsa Ace — 2235 E 61st St Suite B, Tulsa OK, 74136

Sep 22, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (32 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Sep 22 → Nov 18, 2025
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 22, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 22 Ready for Scheduling ▶ Running 0 0
Sep 22 → Sep 22 Assigned ▶ Running 0 0
Sep 22 → Nov 18 Scheduled ▶ Running 39 39
Nov 18 → Nov 18 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 40.0d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.0 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Sep 22, 2025 Due: Nov 26, 2025 Completed: Nov 18, 2025 (8 days early)
📅
40.0 days Total Age
⏱️
39.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
39.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529192
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pcs https://www.ebiotrack.com/inspection.php?iid=30233
Priority
Standard
Origin
Email
Reason
New Case
Contact
Daniel Tinervia
Owner
Jessica Sells
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305559 (current) Invoiced
Inspection • Zachary Stieben
Created: Sep 22, 2025 • Closed: Nov 18, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 39.3 days stuck in "Scheduled"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Scheduled
39.3d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/22 KKelch Daniel called me back to schedule for 11/17 between 9 and 10 am. He asked for 11/18 between 9 and 10 am. Customer confirmed. 

9/22 KKelch called Daniel to schedule for 11/17 between 9 and 10 am. Left VM, 

🔧 Work Performed
Inspected 80 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
11/18/2025 Zachary Stieben arrived on site. Found 80 pieces of equipment to be inspected. Inspected EBT inspection report.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pcs https://www.ebiotrack.com/inspection.php?iid=30233

Timeline

📞
Case Linked Sep 22, 7:00 AM
Case Number: 00529192
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 22, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 22, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
🗓️
▶
2 Status: Scheduled Sep 22, 5:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-18T15:00:00.000+0000
🚨 39.8 business days
🔧
Status: Tech On Site by Zachary Stieben Nov 18, 9:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 17h
✔️
Status: Completed by Zachary Stieben Nov 18, 1:14 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 30m
🚗
▶
3 2x Travel Added Nov 18, 6:20 PM
2x Travel Added → 4x Labor Added → Status: Closed
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 4.4166666666667, 3.5833333333333, 4.9166666666667
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 5h 10m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Nov 21, 9:36 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:32 PM
Invoice Number: 247327

Bottlenecks

Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours
Scheduled
Duration: 39.3 business days (threshold: 2.0 business days)
Exceeded by 37.3 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00529192
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Nov 18, 10:00 AM
Created
Sep 22, 11:50 AM
Invoice #
247327

Work Details (6)

Name Type Status Qty Amount Date
WL-03011936 Travel Open 242 - Nov 18, 6:20 PM
WL-03011937 Travel Open 242 - Nov 18, 6:20 PM
WL-03011940 Labor Open 4.4166666666667 $0.00 Nov 18, 6:22 PM
WL-03011941 Labor Open 3.5833333333333 $1,828.00 Nov 18, 6:22 PM
WL-03011942 Labor Open 4.9166666666667 $0.00 Nov 18, 6:22 PM
WL-03011944 Expenses Open 1 $0.00 Nov 18, 6:23 PM

Details