12/30 MOwens spoke to Consuela Moore. She said that the annual inspection can be scheduled for any day. I confirmed scheduling the visit for this Friday 1/2
12/17 MOwens escalated to ASM for non response by POC..
12/3 MOwens Called and left a vm for Joanna Calvin to call back to schedule the annual inspection.
11/26/25 RBerry- Emailed JoAnna Calvin to schedule. See logged email.
11/26/25 RBerry- LM With JoAnna Calvin to schedule.
11/26/25 RBerry- Found contact in EBT for JoAnna Calvin. Updated contact on WO.
11/26/25 RBerry- Called 310-494-1425. States this is not the correct number and she does not work for Oakstreet.
11/25 MOwens Called and left a vm for Rion Edwards to call back to schedule the inspection visits.
11/11/25 RCook- LM with Rion Edwards to schedule.
10/30 MOwens Called to speak to Rion Edwards. Left a vm about scheduling the inspection visit during Nov. Sent email also.
🔧Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
105 pieces
https://www.ebiotrack.com/inspection.php?iid=30230
📞
Call
Completed Dec 30, 2025
12/30 MOwens spoke to Consuela Moore. She said that the annual inspection can be scheduled for any day. I confirmed scheduling the visit for this Friday 1/2
📋
Outbound to +19016507003
Completed Dec 3, 2025
Called and left a vm for Joanna Calvin to call back to schedule the annual inspection.
📧
Email: EMSAR Request for service at Oak Street Health - Frayser, TN
Completed Nov 26, 2025
To: joanna.calvin@oakstreethealth.com
CC: mowens@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Frayser, TN
Body:
Hi JoAnna Calvin,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Frayser, TN. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
Is there a certain day or time that works best for your facility?
📋
Outbound to +19016507003
Completed Nov 26, 2025
11/26/25 RBerry- LM With JoAnna Calvin to schedule.
📋
Outbound to +13104941425
Completed Nov 26, 2025
11/26/25 RBerry- Called 310-494-1425. States this is not the correct number and she does not work for Oakstreet.
📋
Outbound to +19016507003
Completed Nov 25, 2025
Called and left a vm for Rion Edwards to call back to schedule the inspection visits.
📋
Outbound to +13104941425
Completed Nov 11, 2025
11/11/25 RCook- LM with Rion Edwards to schedule.
📧
Email:Oak Street Health - Frayser, TN Annual Tagged Equipment Inspection
Completed Oct 30, 2025
From: mowens@emsar.com
To: rion.edwards@oakstreethealth.com
Rion
It is time again in November to complete the annual inspection on the tagged medical equipment at this location in Memphis. What days during the week work the best to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc>
📋
Outbound to +13104941425
Completed Oct 30, 2025
Called to speak to Rion Edwards. Left a vm about scheduling the inspection visit during Nov.
📅
WO-01305560 - Inspection - Memphis - Oak Street Health - Frayser, TN
Jan 2, 2026 10:00am – 5:00pm
Work Order: WO-01305560
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Frayser, TN
Address: 3360 N Watkins St, Memphis, TN 38127
Manufacturer:
Model #:
Serial #:
Contact Name: JoAnna Calvin
Contact Phone: 901-650-7003
Contact Email: joanna.calvin@oakstreethealth.c
Timeline
📞
Case Linked Sep 22, 7:00 AM
Case Number:00529189
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 22, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 22, 2:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 39m
🚨59.0 business days
⏸️
Status: On Hold by Melissa OwensDec 17, 8:32 AM
From:Assigned
To:On Hold
Duration in Previous:85d 19h
⚠️9.0 business days
🔄
▶
2
Status: Reschedule Dec 30, 10:33 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-02T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEJan 2, 10:51 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
⏱️
5x Labor Added Jan 2, 4:13 PM
Type:Labor, Travel
Status:Open
Qty:3.35, 5.4833333333333, 3.4166666666667, 199
✔️
Status: Completed by MICHAEL SWINGLEJan 2, 4:21 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 29m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonJan 6, 9:47 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 17h
🚨19.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:50 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:27d 7h
🧾
▶
2
Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 32m
Bottlenecks
Assigned
Duration: 58.7 business days (threshold: 4.0 business hours)
Exceeded by 58.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)