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WO-01305567 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health - East Central High — 5500 Hurley Wade Road, Moss Point MS, 39562

Sep 22, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (29 biz days late)
Active: 36 biz days
🕐 Clock stopped: Tech Off Site (Nov 13, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Oct 1, 2025
7 business days (counted)
Running total: 7 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Oct 1 → Nov 10, 2025
27 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 13, 2025
2 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Sep 22, 2025 Tech Off Site: Nov 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Oct 1 Ready for Scheduling ▶ Running 7 7
Oct 1 → Nov 10 Assigned ▶ Running 27 34
Nov 10 → Nov 13 Scheduled ▶ Running 2 36
Nov 13 → Nov 13 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Coordinators 38.6d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.6 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Sep 22, 2025 Due: Nov 26, 2025 Completed: Nov 14, 2025 (12 days early)
📅
37.3 days Total Age
⏱️
27.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
37.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529164
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 24 https://www.ebiotrack.com/inspection.php?iid=30222
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Shelby Robinson
Created
Sep 21, 2025
Work Orders from this Case (1)
WO-01305567 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 22, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 27.9 days stuck in "Assigned"
⏱️
Total Delay 37.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
27.9d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/25 AJinerson - Email logged on WO-01305567. Received email back from POC MaryElizabeth:

Onsite contact: MaryElizabeth OR Robyn Salter

Phone number: # 228-386-1141


11/10/25 AJinerson - Email logged on WO-01305567. Received email back from POC Mary Elizabeth confirming tech visit for 11/13 between 11AM-12PM arrival for below locations. Starting with HS site. 

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 (WO-01305567)

Coastal Family Health Center - East Central Upper Elementary - 5404 Hurley-Wade Road Moss Point, MS 39562 (WO-01307851) 


11/10/25 AJinerson - Email logged on WO-01305567. Sent email back to POC Mary Elizabeth Handley and offered tech visit for both location's they are requesting service at on Thursday, 11/13 with arrival time to first site between 11AM-12PM (CST).

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 (WO-01305567)

Coastal Family Health Center - East Central Upper Elementary - 5404 Hurley-Wade Road Moss Point, MS 39562 (WO-01307851) 


11/10/25 AJinerson - Email logged on WO-01305567. Received email from POC Mary Elizabeth ready to schedule below sites.

Per Mary: Any day between 7:30am and 2:00 pm.

When the technician gets done at ECHS, one of our staff will go to EC Upper to let them in. As long as we know what day they are coming, no need to call ahead.

For ECHS clinic, if coming from Hwy 614, turn on Slider Rd. and just past the stadium (will be on the left), turn right in to the end of the High School parking lot and we have a flag and a vinyl sign by our door directly into our clinic (inside the high school, not the new building)


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 


10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 

🔧 Work Performed
11/13 Jason - Inspection Complete - Performed inspection on 27 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 24 https://www.ebiotrack.com/inspection.php?iid=30222

Timeline

📞
Case Linked Sep 21, 7:00 AM
Case Number: 00529164
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Sep 22, 12:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
2 Technician Assigned Oct 1, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 1h
🚨 28.0 business days
📅
2 Dispatch Scheduled Nov 10, 1:02 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 40d 0h
2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 12, 1:44 PM
Scheduled For: 2025-11-13T18:30:00.000+0000, 2025-11-13T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 13, 9:06 AM
Scheduled For: 2025-11-13T18:30:00.000+0000, 2025-11-13T18:00:00.000+0000, 2025-11-13T17:45:00.000+0000
🔧
Status: Tech On Site by Jason Cunningham Nov 13, 1:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
🚗
Status: Tech Off Site by Jason Cunningham Nov 13, 3:38 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 39m
⏱️
2 3x Labor Added Nov 13, 9:30 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 52m, 0m
3.3 business days
📄
2 Status: Ready to Bill Nov 18, 9:48 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246816

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 27.9 business days (threshold: 4.0 business hours)
Exceeded by 27.4 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00529164
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Nov 13, 12:45 PM
Created
Sep 22, 12:07 PM
Invoice #
SM-246816

Work Details (3)

Name Type Status Qty Amount Date
WL-03006878 Labor Open 0.5 $0.00 Nov 13, 9:30 PM
WL-03006879 Labor Open 1.5 $1,195.00 Nov 13, 9:30 PM
WL-03006880 Travel Open 21 - Nov 13, 9:30 PM

Details