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WO-01305587 ↗ ServiceMax

RALSTON VETERINARY CLINIC • Virtual Tech - Field Repair • P3

📍 RALSTON VETERINARY CLINIC — 6880 South 78th Street, Omaha NE, 68127

Sep 22, 2025 → Dec 5, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 25, 2025
✗ SLA Missed (5 biz days late)
Active: 8 biz days
Paused: 42 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸42d
⏸ Clock Paused
Status: Awaiting Parts
Sep 22 → Nov 21, 2025
42 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 4, 2025
7 business days (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 8 of 3 biz days used
Created: Sep 22, 2025 Completed: Dec 5, 2025
Business Days Used 8 / 3
0 3d budget +5d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0 / 3
Sep 22 → Nov 21 Awaiting Parts ⏸ Paused 42 —
Nov 21 → Nov 21 Reschedule ▶ Running 0 0 / 3
Nov 21 → Nov 21 Assigned ▶ Running 0 0 / 3
Nov 21 → Dec 4 Scheduled ▶ Running 7 7 / 3
Dec 4 → Dec 5 Tech On Site ▶ Running 1 8 / 3
Dispatch 0.0d
Material Management 42.2d
Coordinators 9.2d
Field Work 1.5d
Billing 17.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
42.2 days
Over SLA
Coordinators
9.2 days
Over SLA
Field Work
1.5 days
Billing
17.5 days
Over SLA
Created: Sep 22, 2025 Due: Dec 4, 2025 Completed: Dec 5, 2025 (on time)
📅
50.8 days Total Age
⏱️
42.2d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
63.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529020
Follow up to WO-01304338
Closed
Follow up to WO-01304338 Technician: Thomas J Langenberg Jr Asset ID: 13169690 Follow-Up Notes I test ran the unit and it did work. i could not pm the unit as stated the door gasket and air jet valve do not fit this unit. see attached pics. I will need the correct parts/pm kit sent in order to complete the work order. see attached pics
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Brandon Judson
Owner
Virtual Tech
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01305587 (current) Invoiced
Virtual Tech - Field Repair • Thomas J Langenberg Jr
Created: Sep 22, 2025 • Closed: Dec 5, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 42.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 63.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
42.2d / 3.0d SLA
Reschedule
1.0d / 2.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
17.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/2025 Sramen - updated due date based on parts delivery


11/21 KKelch Brandon called me back to reschedule for 12/4 between 3 and 4 pm. Customer confirmed. Call logged on WO-01306601. Tech is unavailable until 12/4 due to travel time

11/6/25 CDempsey- there is not a tracking # on this wo and we are waiting to complete other wo's.

10/3/2025 CRamen spoke with Brandon and we are still awaiting parts for WO01297329, 01306604/5587 and 6601

🔧 Work Performed
performed annual pm, replaced door gasket, jet valve and pressure relief valve. Had issues removing the old relief valve needed to remove that assembly from the water reservoir to remove
🔍 Technician Findings
annual pm due
⚠️ Problem Description
Follow up to WO-01304338 Technician: Thomas J Langenberg Jr Asset ID: 13169690 Follow-Up Notes I test ran the unit and it did work. i could not pm the unit as stated the door gasket and air jet valve do not fit this unit. see attached pics. I will need the correct parts/pm kit sent in order to complete the work order. see attached pics https://www.ebiotrack.com/workorder.php?wo=68374

Timeline

📞
Case Linked Sep 19, 3:36 PM
Case Number: 00529020
Subject: Follow up to WO-01304338
Status: Closed
⏳ 2.0 business days
📋
▶
3 Work Order Created Sep 22, 1:15 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082144
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
🚨 42.0 business days
🔩
▶
2 2x Parts Added Nov 20, 9:31 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 59d 9h
👷
▶
2 Technician Assigned Nov 21, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 11h 34m
🗓️
▶
2 Status: Scheduled Nov 21, 11:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-04T21:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Dec 4, 4:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 4h
⏱️
▶
2 6x Labor Added Dec 4, 8:23 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site
To: Completed
Duration in Previous: 4h 23m
🏁
Status: Closed by Thomas Langenberg Dec 5, 12:31 PM
From: Completed
To: Closed
Duration in Previous: 16h 7m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 9, 2:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
🚨 18.0 business days
📨
▶
2 Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 5, 1:54 PM
Invoice Number: SM-250455

Bottlenecks

Awaiting Parts
Duration: 42.2 business days (threshold: 3.0 business days)
Exceeded by 39.2 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 17.5 business days (threshold: 1.0 business days)
Exceeded by 16.5 business days

🔗 Related Artifacts

📞
Case 00529020
Closed
📦
Parts Order 00082144
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Dec 4, 4:00 PM
Created
Sep 22, 1:15 PM
Invoice #
SM-250455

Work Details (8)

Name Type Status Qty Amount Date
WL-03015651 Parts Open 1 $147.53 Nov 20, 9:31 PM
WL-03015652 Expenses Open 1 $28.86 Nov 20, 9:31 PM
WL-03027247 Labor Open 0.58333333333333 $0.00 Dec 4, 8:23 PM
WL-03027248 Labor Open 2 $238.00 Dec 4, 8:23 PM
WL-03027249 Labor Open 1.3166666666667 $0.00 Dec 4, 8:23 PM
WL-03027250 Travel Open 4 $110.00 Dec 4, 8:23 PM
WL-03027251 Travel Open 51 $0.00 Dec 4, 8:23 PM
WL-03027252 Expenses Open 1 $0.00 Dec 4, 8:23 PM

Details