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WO-01305598 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Installation • P3

📍 Lovet Pet Health Care - Sarival Animal Hospital - 8020 — 960 S. Sarival Avenue, Suite 100, Goodyear AZ, 85338

Sep 22, 2025 → Sep 26, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 25, 2025
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 4 of 3 biz days used
Created: Sep 22, 2025 Completed: Sep 27, 2025
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0 / 3
Sep 22 → Sep 22 Ready for Scheduling ▶ Running 0 0 / 3
Sep 22 → Sep 22 Assigned ▶ Running 0 0 / 3
Sep 22 → Sep 26 Scheduled ▶ Running 4 4 / 3
Sep 26 → Sep 27 Tech On Site ▶ Running 0 4 / 3
Dispatch 0.0d
Coordinators 4.8d
Field Work 0.1d
Billing 3.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.8 days
Over SLA
Field Work
0.1 days
Billing
3.8 days
Over SLA
Created: Sep 22, 2025 Due: Sep 25, 2025 Completed: Sep 27, 2025 (1 days late)
📅
4.8 days Total Age
⏱️
4.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529069
Re: new dental machine question
Closed
We have a new dental machine at our North Buckeye animal hospital that needs to be installed – there are some parts/pieces that need to be assembled.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amstry Perez
Owner
Virtual Tech
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01305598 (current) Invoiced
Installation • Tyler Bollman
Created: Sep 22, 2025 • Closed: Sep 26, 2025
Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 4.6 days stuck in "Scheduled"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/22 KKelch called Amstry to schedule for 9/26 between 2:30 and 3:30 pm. Customer confirmed. 

🔧 Work Performed
Assembled and fully tested system
🔍 Technician Findings
New dental unit boxed on skid
⚠️ Problem Description
We have a new dental machine at our North Buckeye animal hospital that needs to be installed – there are some parts/pieces that need to be assembled. https://www.ebiotrack.com/workorder.php?wo=68380

Timeline

📞
Case Linked Sep 19, 5:00 PM
Case Number: 00529069
Subject: Re: new dental machine question
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Sep 22, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Sep 22, 3:22 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-26T21:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Tyler Bollman Sep 26, 7:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
🚗
▶
2 5x Travel Added Sep 26, 8:09 PM
5x Travel Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 39m
🏁
Status: Closed by Tyler Bollman Sep 26, 8:43 PM
From: Completed
To: Closed
Duration in Previous: 33m
⏳ 3.4 business days
📄
Status: Ready to Bill by Diane Patton Oct 1, 1:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 6, 9:32 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 19h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:27 PM
Invoice Number: SM-242950

Bottlenecks

Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00529069
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Installation
Branch
N/A
Technician
Tyler Bollman
Scheduled
Sep 26, 5:30 PM
Created
Sep 22, 1:53 PM
Invoice #
SM-242950

Work Details (5)

Name Type Status Qty Amount Date
WL-02951518 Travel Open 34 - Sep 26, 8:09 PM
WL-02951519 Labor Open 1 $79.00 Sep 26, 8:09 PM
WL-02951520 Labor Open 1.5 $223.50 Sep 26, 8:09 PM
WL-02951521 Travel Open 15 - Sep 26, 8:09 PM
WL-02951522 Labor Open 0.5 $79.00 Sep 26, 8:09 PM

Details