Midmark Service Request Dispatch Authorization - WO-00107082
Closed
Zone 2
NWD / table has power but doesnt move
ADDITIONAL NOTES
Hours: Monday thru Thursday: 7-5; Friday: 7-12. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
9/22 KKelch called Connie to schedule for tomorrow between 9 and 10 am. Customer confirmed.
9/22/25 SReich - Spoke to Connie, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
I then removed the foot control, and the hand control would make the chair move. I then disconnected the hand control and connected the foot control. I was able to make the chair move with the foot control. I then connected both controllers and the chair was able to move. I was then advised by Midmark to keep the hand control connected and disconnect the foot control. Midmark is doing a test to see if the foot control was the problem. Customer will call Midmark if the chair fails or if they would like a new foot control.
🔍Technician Findings
On the 630, I arrived and found that the chair had power but would not respond when the foot or the hand control's buttons are pushed.
⚠️Problem Description
Zone 2
NWD / table has power but doesnt move
ADDITIONAL NOTES
Hours: Monday thru Thursday: 7-5; Friday: 7-12. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model: 630 (Series) Human Form Procedures Chair
📋
Inbound from +19037578878
Completed Sep 25, 2025
Customer is still having issue with device sent email to midmark for new SR.
📋
Outbound to +19037578878
Completed Sep 22, 2025
9/22 KKelch called Connie to schedule for tomorrow between 9 and 10 am. Customer confirmed.
📋
Outbound to +19037578878
Completed Sep 22, 2025
Spoke to Connie, gave her the WO # and told her someone would be reaching out to schedule.