Dispatch Request for sent chatter 9/23 date change Midmark Service/Installation: Bronzeville Imaging Stools - 8658456
Closed
Hello,
Please see the following technician request details for Midmark delivery.
Please dispatch Ryan Byer. He is familiar with this project.
Request Type: Medical Equipment Service/Installation
Date of Delivery: 10/3/2025
Delivery Time: 0900
Time Technician needs to arrive at location: 0900
Estimated Time on Site (hours): 4
Product: Replace (1) drawer and (1) upholstery top. Install (21) 9A366001-858 - placing stool backs on existing stools
EMSAR Technician Expectations:
1. Review all of the attached documents in detail
2. Call the Midmark contact (created the dispatch) with any questions
3. Call the customer POC 48 hours ahead of time to confirm date/time
4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known
5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
6. Supervise the delivery
7. Fill our Serial Number Tracking file and provide back to the customer
8. Fill out the Proof of Delivery (POD), get the driver and customer signatures
9. Fill out the Medical Delivery Observation Form
10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
10/07/25 NSuarez chattered AM to see if new tech sent out was approved by Midmark, per google maps tech requested is zone 1 and new tech is zone 4.
9/23/2025jsells
per Midmark email change the date to 10/2/2025, chattered coordinator
9/22/2025 CRamen per LYoder in Scheduling pad chat to assign and schedule for Mike Huffman
🔧Work Performed
10/2/2025 Mike Huffman. I arrived on site at 8:00 am. Delivery truck arrived at 10:30. Installed upholstery top on 21 stools. Replaced a drawer. Replaced 630 premium upholstery on one chair. Completed the Medical Observation form, 2025 Medical Checklist, 2022 serial file.
🔍Technician Findings
21 stools need an upgrade. One drawer needs replaced. One 630 premium upholstery on one chair needs to be replaced.
⚠️Problem Description
Hello,
Please see the following technician request details for Midmark delivery.
Please dispatch Ryan Byer. He is familiar with this project.
Request Type: Medical Equipment Service/Installation
Date of Delivery: 10/3/2025
Delivery Time: 0900
Time Technician needs to arrive at location: 0900
Estimated Time on Site (hours): 4
Product: Replace (1) drawer and (1) upholstery top. Install (21) 9A366001-858 - placing stool backs on existing stools
EMSAR Technician Expectations:
1. Review all of the attached documents in detail
2. Call the Midmark contact (created the dispatch) with any questions
3. Call the customer POC 48 hours ahead of time to confirm date/time
4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known
5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
6. Supervise the delivery
7. Fill our Serial Number Tracking file and provide back to the customer
8. Fill out the Proof of Delivery (POD), get the driver and customer signatures
9. Fill out the Medical Delivery Observation Form
10. Email POD and Observation form to MDSLogistics@midmark.com
📞
Call
Completed Sep 22, 2025
delivery
Oct 7, 2025 10:38am
@Allison Belyea The tech that was requested by Midmark was Ryan Byer was the new tech that was sent out approved by Midmark?
📅
WO-01305618 - Delivery - Chicago - Northwestern Health Bronzeville
Oct 2, 2025 10:00am – 2:00pm
Work Order: WO-01305618
Account: MIDMARK
Customer Case Number: 8658456
Location: Northwestern Health Bronzeville
Address: 4822 South Cottage Grove, Chicago, IL 60615
Manufacturer:
Model #:
Serial #:
Contact Name: Beth Lucera
Contact Phone: 773-835-3349
Contact Email: blucera@wcg-inc.com
Due Date:
EXCEL_X
2022 Serial File Midmark (7)
Sep 22, 2025
WORD_X
Midmark Delivery Service Expectations (10)
Sep 22, 2025
WORD_X
Midmark Emsar 2025 Medical POD Checklist (1)
Sep 22, 2025
EXCEL_X
Copy of Medical Observation Form Rev 3.29.2022
Sep 22, 2025
EXCEL_X
Copy of Medical Observation Form Rev 3.29.2022
Oct 2, 2025
JPG
WO-01305618 Serial number form
Oct 2, 2025
JPG
WO-01305618 checklist
Oct 2, 2025
Case #00529350 – Dispatch Request for sent chatter 9/23 date change Midmark Service/Installation: Bronzeville Imaging Stools - 8658456
Status: Closed | Priority: Standard
Hello,
Please see the following technician request details for Midmark delivery.
Please dispatch Ryan Byer. He is familiar with this project.
Request Type: Medical Equipment Service/Installation
Date of Delivery: 10/3/2025
Delivery Time: 0900
Time Technician needs to arrive at location: 0900
💬Case Comment
Internal Sep 23, 2025 3:57pm
WO-01305618
Timeline
📞
Case Linked Sep 22, 1:37 PM
Case Number:00529350
Subject:Dispatch Request for sent chatter 9/23 date change Midmark Service/Installation: Bronzeville Imaging Stools - 8658456