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WO-01305623 ↗ ServiceMax

Valleygate Dental Surgery Center of Charlotte • Inspection • PSM

📍 Valleygate Dental Surgery Center of Charlotte — 8415 Medical Plaza Dr., Charlotte NC, 28262

Sep 22, 2025 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (102 biz days late)
Active: 109 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Oct 31, 2025
28 business days (counted)
Running total: 28 of ? biz days used
72d
▶ Clock Running
Status: Assigned
Oct 31 → Feb 19, 2026
72 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 4, 2026
9 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 109 of ? biz days used
Created: Sep 22, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Oct 31 Ready for Scheduling ▶ Running 28 28
Oct 31 → Feb 19 Assigned ▶ Running 72 100
Feb 19 → Mar 4 Scheduled ▶ Running 9 109
Mar 4 → Mar 4 Tech On Site ▶ Running 0 109
Dispatch 0.0d
Coordinators 110.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
110.4 days
Over SLA
Created: Sep 22, 2025 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
108.9 days Total Age
⏱️
72.4d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
106.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00529328
eBiotrack - New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 97 pieces https://www.ebiotrack.com/inspection.php?iid=30246
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amber Santana
Owner
Sherry Reich
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305623 (current) Closed
Inspection • Eric Colon
Created: Sep 22, 2025 • Closed: Mar 3, 2026
Completed with significant delays
Closed • 163 days old
🚨
Primary Delay 72.4 days stuck in "Assigned"
⏱️
Total Delay 106.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.6d / 1.0d SLA
Assigned
72.4d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19 MOwens Megan replied back that 3/3 at 2:30pm is good to schedule the inspecttion.

2/18 MOwens replied back to Megan offering 3/3 as the first date in March to schedule the inspection visit.

🔧 Work Performed
3/3/26- EColon- Arrived onsite, checked in with POC, Completed inspection on 98 items, failed 5, archived 13 items. Inspection complete.
🔍 Technician Findings
Annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 97 pieces https://www.ebiotrack.com/inspection.php?iid=30246

Timeline

📞
Case Linked Sep 22, 12:40 PM
Case Number: 00529328
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 22, 3:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 29.0 business days
👷
▶
2 Technician Assigned Oct 31, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 39d 1h
🚨 72.9 business days
🗓️
▶
2 Status: Scheduled Feb 19, 9:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-03T19:30:00.000+0000
⚠️ 9.0 business days
⏱️
▶
3 2x Labor Added Mar 3, 9:36 PM
2x Labor Added → Labor Added → Status: Tech On Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 12d 12h, 0m

Bottlenecks

Ready for Scheduling
Duration: 28.6 business days (threshold: 1.0 business days)
Exceeded by 27.6 business days
Assigned
Duration: 72.4 business days (threshold: 4.0 business hours)
Exceeded by 71.9 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days

🔗 Related Artifacts

📞
Case 00529328
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Mar 3, 2:30 PM
Created
Sep 22, 3:14 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03129032 Labor Open 4 $1,495.00 Mar 3, 9:36 PM
WL-03129033 Travel Open 104 - Mar 3, 9:36 PM
WL-03129038 Labor Open 2.5 $0.00 Mar 3, 9:39 PM

Details