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WO-01305630 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Fort Dix MEPS — 5645 Texas Ave, Joint Base MDL NJ, 08640

Sep 22, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 7, 2025
✓ SLA Met
Active: 11 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 25, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 3 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 7, 2025
8 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 22, 2025 Completed: Oct 7, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 25 Ready for Scheduling ▶ Running 3 3
Sep 25 → Sep 25 Assigned ▶ Running 0 3
Sep 25 → Oct 7 Scheduled ▶ Running 8 11
Oct 7 → Oct 7 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.3d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 22, 2025 Due: Oct 7, 2025 Completed: Oct 7, 2025 (on time)
📅
11.5 days Total Age
⏱️
8.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00529383
Dispatch Request for Midmark Delivery: Fort Dix MEPS-MDS-8653290
Closed
Base access is required; driver must have a real ID Driver's license or passport & vehicle registration & insurance card for base entry To get your Service Technician Base Access, you will need to provide me the following information one week prior to their appointment date. 1. Full Name: 2. Your Company Name: 3.Full Social Security Number; 4. Full Date of Birth: 5. Day Base Access is requested: Your Service Technician will need to go to the Base Visitor Center, 2270 Fort Dix Road, New Hanover Township to pick up their Base pass. Our Physical address where the furniture will be delivered to once on Base is as follows:5645 Texas Ave, Joint Base MDL, New Jersey 08640 Request Type: Medical Equipment Delivery Date of Delivery: 10/7/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 2 Product: (3) 204-012, (3) 002-10138-855 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com> Customer Name: Fort Dix MEPS Customer POC: David Reiman 609-316-3669 Customer POC Email: david.o.reiman.civ@army.mil Customer Street: Base Visitor Center, 2270 Fort Dix Road, New Hanover Township NJ Please reach out to me with any further questions. Thanks, CONFIDENTIALITY NOTICE: This message, including any attachments, contains confidential information intended for a specific individual and purpose. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited.
Priority
Standard
Origin
Email
Reason
New Case
Contact
David Reiman
Owner
Jessica Sells
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305630 (current) Invoiced
Delivery • Chris Galasso
Created: Sep 22, 2025 • Closed: Oct 7, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 8.7 days stuck in "Scheduled"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.29 cag: replied to David

🔧 Work Performed
INSTALLED, TESTED, AND INSPECTED 3 MIDMARK 204 EXAM TABLES TO MEPS, BUILDING 5645, SECOND FLOOR
🔍 Technician Findings
TRUCKING ON SITE; I HAD 2 HOUR DELAY GETTING BASE ACCESS
⚠️ Problem Description
Base access is required; driver must have a real ID Driver's license or passport & vehicle registration & insurance card for base entry To get your Service Technician Base Access, you will need to provide me the following information one week prior to their appointment date. 1. Full Name: 2. Your Company Name: 3.Full Social Security Number; 4. Full Date of Birth: 5. Day Base Access is requested: Your Service Technician will need to go to the Base Visitor Center, 2270 Fort Dix Road, New Hanover Township to pick up their Base pass. Our Physical address where the furniture will be delivered to once on Base is as follows:5645 Texas Ave, Joint Base MDL, New Jersey 08640 Request Type: Medical Equipment Delivery Date of Delivery: 10/7/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 2 Product: (3) 204-012, (3) 002-10138-855 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Fort Dix MEPS Customer POC: David Reiman 609-316-3669 Customer POC Email: david.o.reiman.civ@army.mil Customer Street: Base Visitor Center, 2270 Fort Dix Road, New Hanover Township NJ Please reach out to me with any further questions. Thanks, CONFIDENTIALITY NOTICE: This message, including any attachments, contains confidential information intended for a specific individual and purpose. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited.

Timeline

📞
Case Linked Sep 22, 2:19 PM
Case Number: 00529383
Subject: Dispatch Request for Midmark Delivery: Fort Dix MEPS-MDS-8653290
Status: Closed
📋
2 Work Order Created Sep 22, 3:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
4.0 business days
👷
2 Technician Assigned Sep 25, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 21h
🗓️
2 Status: Scheduled Sep 25, 2:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-07T12:30:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Chris Galasso Oct 7, 1:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 23h
⏱️
2 6x Labor Added Oct 7, 2:09 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
3.0 business days
📄
2 Status: Ready to Bill Oct 9, 2:31 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Oct 12, 9:43 PM
Invoice Number: SM-243274

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00529383
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Chris Galasso
Scheduled
Oct 7, 8:30 AM
Created
Sep 22, 3:53 PM
Invoice #
SM-243274

Work Details (6)

Name Type Status Qty Amount Date
WL-02962136 Labor Open 1 $0.00 Oct 7, 2:09 PM
WL-02962137 Labor Open 3 $330.00 Oct 7, 2:09 PM
WL-02962138 Labor Open 1 $0.00 Oct 7, 2:09 PM
WL-02962139 Travel Open 41 $110.00 Oct 7, 2:09 PM
WL-02962140 Travel Open 33 $0.00 Oct 7, 2:09 PM
WL-02962141 Expenses Open 1 $0.00 Oct 7, 2:09 PM

Details