Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 24, 2025
✗ SLA Missed (2 biz days late)
🕐 Clock stopped: Invoiced (Sep 28, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Sep 22 → Sep 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
0d
▶ Clock Running
Status: Tech Off Site
Sep 27 → Sep 28, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Sep 28 → Sep 28, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 22, 2025
Invoiced: Sep 28, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 22 → Sep 22
Created
▶ Running
0
0
Sep 22 → Sep 22
Ready for Scheduling
▶ Running
0
0
Sep 22 → Sep 27
Assigned
▶ Running
4
4
Sep 27 → Sep 27
Scheduled
▶ Running
0
4
Sep 27 → Sep 27
Tech On Site
▶ Running
0
4
Sep 27 → Sep 28
Tech Off Site
▶ Running
0
4
Sep 28 → Sep 28
Completed
▶ Running
0
4
Coordinators Over SLA
Billing Over SLA
Created: Sep 22, 2025
Due: Sep 24, 2025
Completed: Sep 28, 2025 (3 days late)
⏱️
5.5d in Ready to Bill
Longest Stage
🔄
10 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00529461
6008090065
Closed
28R
SYS-LC-1260
Repair
MGV and degasser shows corrosion
Contact
Miguel Magallanes
🚨
Primary Delay
5.5 days stuck in "Ready to Bill"
⏱️
Total Delay
8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Tech On Site
0.0d
/ 1.0d SLA
Tech Off Site
0.0d
/ 2.0d SLA
Ready for Scheduling
0.0d
/ 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
5.5d
/ 1.0d SLA
Invoice Pending
1.2d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
🔒
Internal CSA Notes
09/25 No dispatch assistance after copy and paste while creating the WO, after technicians has to schedule, troubleshooting, order parts if needed and more. , What is the assistance that technician for Agilent LSCA gets? Technician ONSITE 09/25.
3rd call of today., travel, mileage and zone are on WO-01274559
09/25/2025 degasser and Gradient valve showed corrosion, they were replaced. Pump was assembled together, and it was flushed thoroughly with IPA, leak test keeps failing for 600, 400,200 psi, primary and secondary chamber >10ul , no visible leaks. LC FSG group was contacted; restrictor capillary was installed to high pressure to eliminate bubbles. Passive and purge valve were replaced. System flushed, leak and pressure tests passed. MD
Please assign to Maria Davis ARP to site is 59 miles. Zone 2
🔧
Work Performed
09/25/2025 degasser and Gradient valve showed corrosion, they were replaced. Pump was assembled together, and it was flushed thoroughly with IPA, leak test keeps failing for 600, 400,200 psi, primary and secondary chamber >10ul , no visible leaks. LC FSG group was contacted; restrictor capillary was installed to high pressure to eliminate bubbles. Passive and purge valve were replaced. System flushed, leak and pressure tests passed.
🔍
Technician Findings
Per dime and parts were added and disposed
⚠️
Problem Description
28R
SYS-LC-1260
Repair
MGV and degasser shows corrosion
📄
Description
1260 Quaternary Pump
📞
Call Description
SEP 2025 LC REPAIR
📅
WO-01305664 - Repair - G1311B - Irving - McCormick & Company Incorporated
Sep 25, 2025 1:00pm – 5:00pm
Work Order: WO-01305664
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008090065
Location: McCormick & Company Incorporated
Address: 3300 Century Cir, Irving, TX 75062
Manufacturer: Agilent Technologies
Model #: G1311B
Serial #: DEAB707094
Contact Name: Miguel Magallanes
Contact Phone: 9
Timeline
📞
📋
Work Order:
WO-01305664
Type:
Repair
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
👷
Technician:
a0hF00000028i6gIAA, Maria Davis
🗓️
📅
Scheduled For:
2025-09-25T05:00:00.000+0000, 2025-09-25T17:00:00.000+0000
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
1m
⏱️
✔️
From:
Tech Off Site, Completed
To:
Completed, Closed
Duration in Previous:
16h 39m, 0m
📅
From:
Closed
To:
Ready for Scheduling
Duration in Previous:
1d 0h
✏️
From:
Ready for Scheduling
To:
WO Correction Needed
Duration in Previous:
9m
💵
Type:
Expenses
Status:
Open
Qty:
1
🔩
Type:
Parts
Status:
Open
Qty:
1
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
32m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6h 31m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
7d 1h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
19h 47m
🧾
Invoice Number:
SM-243053
Bottlenecks
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
ℹ️ Work Order Details
Scheduled
Sep 25, 1:00 PM
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-02952181
Labor
Open
4
$456.00
Sep 28, 8:55 AM
WL-02952805
Expenses
Open
1
$0.00
Sep 29, 9:30 AM
WL-02952819
Parts
Open
1
$0.00
Sep 29, 9:38 AM
WL-02952820
Parts
Open
1
$0.00
Sep 29, 9:38 AM
WL-02952821
Parts
Open
1
$0.00
Sep 29, 9:38 AM
WL-02952822
Parts
Open
1
$0.00
Sep 29, 9:38 AM