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WO-01305665 ↗ ServiceMax

First Choice Health Centers, Inc. • Misc. Inspection • P5

📍 First Choice Health Center – East Hartford – Pediatrics & OB/GYN — 110 Connecticut Blvd, East Hartford CT, 06180

Sep 22, 2025 → Oct 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 29, 2025
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
12d
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 9, 2025
12 business days (counted)
Running total: 13 of 5 biz days used
Created: Sep 22, 2025 Completed: Oct 9, 2025
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0 / 5
Sep 22 → Sep 23 Ready for Scheduling ▶ Running 1 1 / 5
Sep 23 → Sep 23 Assigned ▶ Running 0 1 / 5
Sep 23 → Oct 9 Scheduled ▶ Running 12 13 / 5
Dispatch 0.0d
Coordinators 13.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.4 days
Over SLA
Billing
0.0 days
Created: Sep 22, 2025 Due: Sep 29, 2025 Completed: Oct 9, 2025 (9 days late)
📅
12.4 days Total Age
⏱️
12.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529428
FW: Equipment Inspection
Closed
New Miscellaneous Equipment Inspection We will receive new equipment this week. 1 COVID Machine Abbott https://www.ebiotrack.com/inspection.php?iid=30248
Priority
Standard
Origin
Email
Reason
New Case
Contact
Letty Mendez
Owner
Shelby Robinson
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305665 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Sep 22, 2025 • Closed: Oct 8, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 12.1 days stuck in "Scheduled"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
12.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/6 KSmith -- I would like to ask if I can add 1 more item to inspect in the same building but downstairs at 110 OB. It will be a wall mount BP Machine.

9/23 KSmith -- Letty requested we schedule for sometime after 10/6. Scheduled for 10/8 with Letty

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection We will receive new equipment this week. 1 COVID Machine Abbott https://www.ebiotrack.com/inspection.php?iid=30248

Timeline

📞
Case Linked Sep 22, 3:57 PM
Case Number: 00529428
Subject: FW: Equipment Inspection
Status: Closed
📋
▶
2 Work Order Created Sep 22, 5:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 23, 11:17 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 18h 4m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-08T18:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 30, 10:19 AM
Scheduled For: 2025-10-08T19:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 5x Labor Added Oct 8, 8:41 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 9h, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Oct 10, 10:47 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:19 PM
Invoice Number: SM-243342

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Scheduled
Duration: 12.1 business days (threshold: 2.0 business days)
Exceeded by 10.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00529428
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Oct 8, 3:00 PM
Created
Sep 22, 5:12 PM
Invoice #
SM-243342

Work Details (5)

Name Type Status Qty Amount Date
WL-02964232 Labor Open 0.25 $298.00 Oct 8, 8:41 PM
WL-02964233 Labor Open 1 $149.00 Oct 8, 8:41 PM
WL-02964234 Labor Open 2.5 $0.00 Oct 8, 8:41 PM
WL-02964235 Travel Open 19 - Oct 8, 8:41 PM
WL-02964236 Travel Open 117 - Oct 8, 8:41 PM

Details