Tech exchanged both vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took both vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍Technician Findings
Tech arrived on site to exchange the vaporizers. Tech was also told that one of the anastasia units that has the vaporizer, asset number 13003586, is being replaced with a new anastasia unit. Tech was told not to do the exchange on asset number 13003586 until the new unit comes in. The unused vaporizer is still in the box in the managers office.
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 22, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 1, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 24, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 10, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 3, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 27, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 20, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 13, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 29, 2025
To: sage.sams@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305702Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010Address: 3655 West Anthem Way Anthem, AZ 85086Device: Problem Description: Vaporizer PM - Vaporizer
https://www.eb
Feb 13, 2026 8:24am
@Andrew Przybyla
Hey Andy,
For this WO did you leave a vaporizer onsite for the site to exchange on their own once a new anesthesia unit was installed?
📅
WO-01305702 - Preventive Maintenance - Anthem - Lovet Pet Health Care - Animal Hospital at Anthem - 8010
Jan 7, 2026 12:30pm – 2:30pm
Work Order: WO-01305702
Account: Lovet Pet Health Care (Formerly Arizona Pet)
Customer Case Number:
Location: Lovet Pet Health Care - Animal Hospital at Anthem - 8010
Address: 3655 West Anthem Way, Anthem, AZ 85086
Manufacturer:
Model #:
Serial #:
Contact Name: Sage sams
Contact Phone: 623-580-0
JPG
13105924 Top
Jan 7, 2026
JPG
13105924 Return Label
Jan 7, 2026
JPG
13105946 Back
Jan 7, 2026
JPG
13105924 Left Side
Jan 7, 2026
JPG
13105946 Left Side
Jan 7, 2026
JPG
13105946 Front
Jan 7, 2026
JPG
13105924 Right Side
Jan 7, 2026
JPG
13105924 Front
Jan 7, 2026
JPG
13105946 SN
Jan 7, 2026
JPG
13105924 SN
Jan 7, 2026
JPG
13105946 Return Label
Jan 7, 2026
JPG
13105946 Right Side
Jan 7, 2026
JPG
13105924 Back
Jan 7, 2026
JPG
13105946 Top
Jan 7, 2026
Timeline
📞
Case Linked Sep 23, 1:00 AM
Case Number:00529505
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 23, 9:21 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
⚠️5.0 business days
📦
▶
2
Parts Requested Sep 29, 10:55 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Butler
From:L2 Screening
To:Awaiting Parts
Duration in Previous:6d 1h
🚨63.0 business days
🔩
▶
2
2x Parts Added Dec 31, 12:22 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:93d 2h
👷
▶
2
Technician Assigned Dec 31, 1:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:42m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 2, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-08T20:30:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchJan 5, 5:14 PM
Scheduled For:2026-01-07T17:30:00.000+0000
⏳2.8 business days
🔧
Status: Tech On Site by Andrew PrzybylaJan 7, 10:31 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 0h
⏱️
5x Labor Added Jan 7, 11:35 AM
Type:Labor, Travel
Status:Open
Qty:2, 0.5, 90, 16
✔️
Status: Completed by Andrew PrzybylaJan 7, 12:30 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 58m
🏁
Status: Closed by Andrew PrzybylaJan 7, 1:00 PM
From:Completed
To:Closed
Duration in Previous:29m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 9, 10:24 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Jan 12, 11:46 AM
Invoice Number:SM-250887
Bottlenecks
L2 Screening
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 63.0 business days (threshold: 3.0 business days)
Exceeded by 60.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)