Detailed work order timeline, KPIs, and analysis
Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM
📍 Lovet Pet Health Care - Surprise Animal Hospital - 8015 — 13954 W. Waddell Rd., Suite 109, Surprise AZ, 85379
Sep 23, 2025 → Oct 28, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 23 → Sep 23 | Created | ▶ Running | 0 | 0 |
| Sep 23 → Sep 23 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Sep 23 → Sep 26 | Assigned | ▶ Running | 3 | 3 |
| Sep 26 → Sep 26 | Scheduled | ▶ Running | 0 | 3 |
| Sep 26 → Sep 29 | L2 Screening | ▶ Running | 1 | 4 |
| Sep 29 → Oct 21 | Awaiting Parts | ⏸ Paused | 15 | — |
| Oct 21 → Oct 21 | Reschedule | ▶ Running | 0 | 4 |
| Oct 21 → Oct 21 | Assigned | ▶ Running | 0 | 4 |
| Oct 21 → Oct 28 | Scheduled | ▶ Running | 5 | 9 |
| Oct 28 → Oct 28 | Tech On Site | ▶ Running | 0 | 9 |
9/26/25 RCook- Spoke with Carlene advised that parts are needed for this WO and we are working on ordering these parts. We will reach out to schedule as soon as tracking is received. States that if we call back after the 3rd Carlene will be the contact. After 10/3 Mary will no longer be there.
9/26/25 RCook-
Name of person you are speaking with: Carlene
1. Onsite Access Requirements· Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
· Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
· Confirm scheduled service date: 10/3/25
· Confirm arrival window (2–4 hrs): 8-10AM
Offered to schedule for 9/29/25 and 9/30/25, states this does not work and asked for 10/3
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)· Will you be the onsite POC on the scheduled date?Carlene or Mary
· Best phone number for technician to use: 623-584-8160
· (If the above answer is NO): Onsite POC Name & Number:
9/24 KKelch called Mary to schedule for 9/29 between 9 and 10 am. Left VM.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02978676 | Parts | Open | 4 | $0.00 | Oct 21, 4:01 PM |
| WL-02978677 | Expenses | Open | 1 | $0.00 | Oct 21, 4:01 PM |
| WL-02986407 | Travel | Open | 84 | - | Oct 28, 11:37 AM |
| WL-02986470 | Labor | Open | 2 | $158.00 | Oct 28, 12:36 PM |
| WL-02986670 | Travel | Open | 9.2 | - | Oct 28, 2:59 PM |
| WL-02986673 | Labor | Open | 4 | $596.00 | Oct 28, 3:00 PM |
| WL-02986674 | Labor | Open | 0.5 | $0.00 | Oct 28, 3:00 PM |