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WO-01305706 ↗ ServiceMax

CUYAHOGA FALLS FIRE DEPARTMENT • Repair • P7

📍 Cuyahoga Falls Fire Department - Wyoga Lake Rd. — 3497 Wyoga Lake Road, Cuyahoga Falls OH, 44221

Sep 23, 2025 → Sep 23, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 2, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Sep 23, 2025 Completed: Sep 23, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0 / 7
Sep 23 → Sep 23 Ready for Scheduling ▶ Running 0 0 / 7
Sep 23 → Sep 23 Assigned ▶ Running 0 0 / 7
Sep 23 → Sep 23 Scheduled ▶ Running 0 0 / 7
Sep 23 → Sep 23 Tech On Site ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Field Work
0.1 days
Billing
0.0 days
Created: Sep 23, 2025 Due: Oct 2, 2025 Completed: Sep 23, 2025 (9 days early)
📅
0.7 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00529256
Cuyahoga Falls Fire Department - Wyoga Lake Rd. - Inspection Repair
Closed
Q-00030216 Inspection #: 28951 Asset ID: 13243131 Model: Stryker Medical - 6506 PowerPro Notes: Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. Slider and mag slider worn and rotated, he pl and pr half shell bearings worn and replaced, scheduled psm was completed and then unit was returned to regular service. 34.5hrs Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. PL XPS wing cracked in half and needs replaced, Tech has part in stock, Part needed quoted is 6500-003-044s X1. I have the part in stock.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Martin - CFFD
Owner
Shelby Robinson
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305706 (current) Invoiced
Repair • Teddie Bracken
Created: Sep 23, 2025 • Closed: Sep 23, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Pl xps wing replaced, repair service and evaluation was completed, on site doing pms so no travel involved.
🔍 Technician Findings
PL xps wing cracked 34.5hrs
⚠️ Problem Description
Q-00030216 Inspection #: 28951 Asset ID: 13243131 Model: Stryker Medical - 6506 PowerPro Notes: Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. Slider and mag slider worn and rotated, he pl and pr half shell bearings worn and replaced, scheduled psm was completed and then unit was returned to regular service. 34.5hrs Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. PL XPS wing cracked in half and needs replaced, Tech has part in stock, Part needed quoted is 6500-003-044s X1. I have the part in stock. https://www.ebiotrack.com/workorder.php?wo=68398
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Sep 22, 10:29 AM
Case Number: 00529256
Subject: Cuyahoga Falls Fire Department - Wyoga Lake Rd. - Inspection Repair
Status: Closed
📋
2 Work Order Created Sep 23, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 23, 11:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lawrence Yoder
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 32m
🗓️
2 Status: Scheduled Sep 23, 1:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2025-09-23T19:00:00.000+0000
🔩
2x Parts Added Sep 23, 1:34 PM
Type: Parts, Labor
Status: Open
Qty: 1, 0.25
🔧
Status: Tech On Site by Teddie Bracken Sep 23, 2:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 24m
✔️
Status: Completed by Teddie Bracken Sep 23, 3:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 25m, 0m
📄
2 Status: Ready to Bill Sep 24, 9:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 49.0 business days
🧾
Invoice Created Dec 7, 2:05 PM
Invoice Number: SM-241844

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00529256
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Sep 23, 3:00 PM
Created
Sep 23, 9:29 AM
Invoice #
SM-241844

Work Details (2)

Name Type Status Qty Amount Date
WL-02945963 Parts Open 1 $1,948.05 Sep 23, 1:34 PM
WL-02945964 Labor Open 0.25 $0.00 Sep 23, 1:34 PM

Details