Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
This site moved per Jay Castro from 21507 Village Lakes Shopping Center Dr. Land O' Lakes FL 34639 to 1563 Land O Lakes Blvd Lutz FL 33549. Even though the assets were inspected this year, they want them to be reinspected as there may be new assets to add as well since they are at a new site.
This site is in the Walmart clinic.
94 pieces
https://www.ebiotrack.com/inspection.php?iid=30266
Primary Delay6.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay9.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/1/25 AJinerson - Received email back from POC Miranda confirming tech visit for Monday, 10/6 with eta between 10am-12pm.
9/30/25 AJinerson - Sent email to POC Miranda offering tech visit on Monday, 10/6 with eta between 10am-12pm.
9/30/25 AJinerson - Called and left VM for POC to schedule tech visit.
🔧Work Performed
10/6/25 AMW -Performed annual inspection on all medical equipment located. Total of 83 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion,
🔍Technician Findings
10/6/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
This site moved per Jay Castro from 21507 Village Lakes Shopping Center Dr. Land O' Lakes FL 34639 to 1563 Land O Lakes Blvd Lutz FL 33549. Even though the assets were inspected this year, they want them to be reinspected as there may be new assets to add as well since they are at a new site.
This site is in the Walmart clinic.
94 pieces
https://www.ebiotrack.com/inspection.php?iid=30266
📧
Email:RE: EMSAR Service Request - Conviva Land O Lakes - 1563 Land O Lakes Blvd Lutz, FL 33549 - WO-01305718
Completed Oct 1, 2025
From: abby.jinerson@emsar.com
To: MDiaz1@convivasolutions.com
Cc: anthony.wright@emsar.com
Good morning, Miranda,
We have our technician, Anthony Wright, scheduled to visit on Monday, 10/6 with estimated arrival between 10:00 a.m. – 12:00 p.m. Thank you for confirming.
Please let us know who the point of contact on site will be during this visit, along with any arrival instructions or special requirements we should provide Anthony with. Thanks!
Best Regards,
📧
Email:RE: EMSAR Service Request - Conviva Land O Lakes - 1563 Land O Lakes Blvd Lutz, FL 33549 - WO-01305718
Completed Oct 1, 2025
From: MDiaz1@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: anthony.wright@emsar.com
Good morning,
This is fine.
Thank you,
Miranda Diaz
Center Administrator
Conviva Land O’ Lakes
1563 Land O’ Lakes Blvd.
Lutz, FL 33549
O 813-949-4224 C 727-432-2713
mdiaz1@convivasolutions.com <mailto:mdiaz1@convivasolutions.com>
ConvivaCareCenters.com
<https://protect.checkpoint.com/v2/r01/___http://www.convivasolutions.com/___.YzJ1OmVtc2FyMTpjOm86YjVi
📧
Email: EMSAR Service Request - Conviva Land O Lakes - 1563 Land O Lakes Blvd Lutz, FL 33549 - WO-01305718
Completed Sep 30, 2025
To: mdiaz1@convivasolutions.com
CC: anthony.wright@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Land O Lakes - 1563 Land O Lakes Blvd Lutz, FL 33549 - WO-01305718
Body:
Good afternoon, Miranda,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Conviva Land O Lakes - 1563 Land O Lakes Blvd Lutz, FL 33549.
We currently have our technician available to visit on Monday, 10/
📋
Outbound to +18139400619
Completed Sep 30, 2025
9/30/25 AJinerson - Called and left VM for POC to schedule tech visit.
📅
WO-01305718 - Inspection - Lutz - Conviva Land O Lakes
Oct 6, 2025 10:00am – 3:00pm
Work Order: WO-01305718
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Land O Lakes
Address: 1563 Land O Lakes Blvd, Lutz, FL 33549
Manufacturer:
Model #:
Serial #:
Contact Name: Miranda Diaz
Contact Phone: 813-940-0619
Contact Email: mdiaz1@convivasolutions.com
📅
🚗 Travel Time - WO
Oct 6, 2025 7:30am – 10:00am
Work Order: WO-01305718
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Land O Lakes
Address: 1563 Land O Lakes Blvd, Lutz, FL 33549
Manufacturer:
Model #:
Serial #:
Contact Name: Miranda Diaz
Contact Phone: 813-940-0619
Contact Email: mdiaz1@convivasolutions.com
Timeline
📞
Case Linked Sep 23, 7:00 AM
Case Number:00529515
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 23, 9:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
👷
▶
2
Technician Assigned Sep 30, 4:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 7h
📅
▶
2
Dispatch Scheduled Oct 1, 9:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:16h 7m
⏳4.0 business days
🔧
Status: Tech On Site by Anthony WrightOct 6, 10:35 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 1h
⏱️
3x Labor Added Oct 6, 11:17 AM
Type:Labor, Travel
Status:Open
Qty:3, 139, 141
✔️
Status: Completed by Anthony WrightOct 6, 1:21 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 46m
⏱️
▶
2
2x Labor Added Oct 6, 3:40 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Anthony Wright
From:Completed, Tech Off Site
To:Tech Off Site, Closed
Duration in Previous:2h 19m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonOct 8, 1:50 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 22h, 0m
⏳3.0 business days
🧾
Invoice Created Oct 13, 9:55 AM
Invoice Number:SM-243168
Bottlenecks
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)