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WO-01305743 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM

📍 Lovet Pet Health Care - Sarival Animal Hospital - 8020 — 960 S. Sarival Avenue, Suite 100, Goodyear AZ, 85338

Sep 23, 2025 → Oct 27, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (3 biz days late)
Active: 9 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: L2 Screening
Sep 23 → Sep 29, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Oct 21, 2025
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: Sep 23, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Sep 29 L2 Screening ▶ Running 4 4
Sep 29 → Oct 21 Awaiting Parts ⏸ Paused 15 —
Oct 21 → Oct 21 Reschedule ▶ Running 0 4
Oct 21 → Oct 21 Assigned ▶ Running 0 4
Oct 21 → Oct 27 Scheduled ▶ Running 4 8
Oct 27 → Oct 28 Tech On Site ▶ Running 1 9
Dispatch 5.0d
Material Management 16.0d
Coordinators 4.5d
Field Work 0.8d
Billing 2.8d
✗ SLA Missed
Dispatch
5.0 days
Over SLA
Material Management
16.0 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
0.8 days
Billing
2.8 days
Over SLA
Created: Sep 23, 2025 Due: Oct 28, 2025 Completed: Oct 28, 2025 (on time)
📅
24.1 days Total Age
⏱️
16.0d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
21.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529499
eBiotrack - Automated New Inspection Created
Closed
Inspection: Vaporizer PM - Vaporizer Inspection Description: Vaporizer Exchange Only https://www.ebiotrack.com/inspection.php?iid=30253
Priority
Standard
Origin
Email
Reason
New Case
Contact
Margarita Chavarin
Owner
Jessica Sells
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01305743 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Sep 23, 2025 • Closed: Oct 27, 2025
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 16.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
5.0d / 1.0d SLA
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Billing Review
2.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/25 DPatton - Teams to Dylan regarding pricing on vaporizer exchanges for multiple locations.

🔧 Work Performed
Tech exchanged the 5 vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took all 5 vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍 Technician Findings
Tech arrived on site to exchange the vaporizers.
⚠️ Problem Description
Inspection: Vaporizer PM - Vaporizer Inspection Description: Vaporizer Exchange Only https://www.ebiotrack.com/inspection.php?iid=30253

Timeline

📞
Case Linked Sep 23, 1:00 AM
Case Number: 00529499
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 23, 10:20 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Sep 29, 9:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5d 23h
📦
Parts Requested Sep 29, 9:50 AM
Order: 00082564
Status: Closed
🚨 16.0 business days
🔩
▶
4 2x Parts Added Oct 21, 4:02 PM
2x Parts Added → Status: Reschedule → Status: Assigned → Technician Assigned
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22d 6h
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
🗓️
▶
2 Status: Scheduled Oct 21, 4:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-27T18:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Oct 27, 2:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
3x Labor Added Oct 27, 2:29 PM
Type: Labor, Travel
Status: Open
Qty: 5, 0.5, 12
✔️
Status: Completed by Andrew Przybyla Oct 27, 8:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 59m
🏁
Status: Closed by Andrew Przybyla Oct 27, 8:30 PM
From: Completed
To: Closed
Duration in Previous: 29m
💵
Status: Billing Review by Diane Patton Oct 28, 1:28 PM
From: Closed
To: Billing Review
Duration in Previous: 16h 57m
⏳ 3.0 business days
🏁
Status: Closed by Dylan Nakoff Oct 30, 1:07 PM
From: Billing Review
To: Closed
Duration in Previous: 1d 23h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 31, 2:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:34 AM
Invoice Number: SM-245392

Bottlenecks

L2 Screening
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00529499
Closed
📦
Parts Order 00082561
Closed
📦
Parts Order 00082564
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Oct 27, 2:00 PM
Created
Sep 23, 10:20 AM
Invoice #
SM-245392

Work Details (5)

Name Type Status Qty Amount Date
WL-02978680 Parts Open 5 $2,250.00 Oct 21, 4:02 PM
WL-02978681 Expenses Open 1 $0.00 Oct 21, 4:02 PM
WL-02985455 Labor Open 5 $0.00 Oct 27, 2:29 PM
WL-02985456 Labor Open 0.5 $79.00 Oct 27, 2:29 PM
WL-02985457 Travel Open 12 - Oct 27, 2:29 PM

Details