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WO-01305747 ↗ ServiceMax

SUNMAN AREA LIFE SQUAD • Part Order • PSM

📍 Sunman Area Life Squad — 403 N. MERIDIAN ST, Sunman IN, 47041

Sep 23, 2025 → Jan 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 69 biz days
🕐 Clock stopped: Invoiced (Jan 6, 2026)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Awaiting Parts
Sep 23 → Jan 6, 2026
69 business days (not counted)
Created: Sep 23, 2025 Invoiced: Jan 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Sep 23 Assigned ▶ Running 0 0
Sep 23 → Sep 23 L2 Screening ▶ Running 0 0
Sep 23 → Jan 6 Awaiting Parts ⏸ Paused 69
Dispatch 0.0d
Material Management 70.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
70.0 days
Over SLA
Billing
0.0 days
Created: Sep 23, 2025 Due: Oct 23, 2025 Completed: Jan 6, 2026 (74 days late)
📅
70.0 days Total Age
⏱️
70.0d in Awaiting Parts Longest Stage
🔄
5 transitions Status Changes
⚠️
67.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529539
Parts Order
Closed
Q-00030219 Wanda, need to order a charger for the batteries that they just ordered (WO-01303084). Needs quote QTY 1 PN 0822463
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Wanda Zins
Owner
Jessica Sells
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01305747 (current) Invoiced
Part Order • Customer Part Sale
Created: Sep 23, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 70.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 67.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
70.0d / 3.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tracking# 1Z01E3E70390173156 Customer Requested Parts Order
⚠️ Problem Description
Q-00030219 Wanda, need to order a charger for the batteries that they just ordered (WO-01303084). Needs quote QTY 1 PN 0822463

Timeline

📞
Case Linked Sep 23, 8:49 AM
Case Number: 00529539
Subject: Parts Order
Status: Closed
📋
4 Work Order Created Sep 23, 10:36 AM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00082187
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
🚨 70.0 business days
🔩
2 2x Parts Added Jan 6, 11:59 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Sean Weaver
From: Awaiting Parts
To: Closed
Duration in Previous: 105d 2h
📄
2 Status: Ready to Bill Jan 7, 11:24 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Jan 14, 2:24 PM
Invoice Number: SM-250679

Bottlenecks

Awaiting Parts
Duration: 70.0 business days (threshold: 3.0 business days)
Exceeded by 67.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

📞
Case 00529539
Closed
📦
Parts Order 00082187
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 23, 10:36 AM
Invoice #
SM-250679

Work Details (2)

Name Type Status Qty Amount Date
WL-03054699 Parts Open 1 $547.00 Jan 6, 11:59 AM
WL-03054700 Expenses Open 1 $22.94 Jan 6, 11:59 AM

Details