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WO-01305761 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • PSM

📍 Project Street Beat 4th Floor — 349 East 149th Street 4th Floor, Bronx NY, 10451

Sep 23, 2025 → Oct 13, 2025

✅ Completed

PSM

SLA Clock

Last business day of September 2025 · Target: Sep 30, 2025

✗ SLA Missed (8 biz days late)

Active: 13 biz days

🕐 Clock stopped: Completed (Oct 13, 2025)

▶ Clock Running

Status: Created

Sep 23 → Sep 23, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Sep 23 → Sep 23, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Assigned

Sep 23 → Oct 6, 2025

9 business days (counted)

Running total: 9 of ? biz days used

▶ Clock Running

Status: Scheduled

Oct 6 → Oct 13, 2025

4 business days (counted)

Running total: 13 of ? biz days used

Created: Sep 23, 2025 Completed: Oct 13, 2025

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 23 → Sep 23	Created	▶ Running	0	0
Sep 23 → Sep 23	Ready for Scheduling	▶ Running	0	0
Sep 23 → Oct 6	Assigned	▶ Running	9	9
Oct 6 → Oct 13	Scheduled	▶ Running	4	13

Dispatch 0.0d

Coordinators 15.1d

Billing 17.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
15.1 days
Over SLA

Billing
17.0 days
Over SLA

Created: Sep 23, 2025 Due: Oct 31, 2025 Completed: Oct 13, 2025 (18 days early)

📅

14.0 days Total Age

⏱️

15.0d in Ready to Bill Longest Stage

🔄

8 transitions Status Changes

⚠️

28.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00529291

9/22 sent chatter to Scott , previous inspection was cancel

Closed

Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/omnicor/inspection.php?iid=10230

Priority

High

Origin

Phone

Reason

New Case

Contact

Dwayne LaFleur

Owner

Jessica Sells

Created

Sep 22, 2025

Work Orders from this Case (1)

WO-01305761 (current) Invoiced

Misc. Inspection • Edward Arias

Created: Sep 23, 2025 • Closed: Oct 13, 2025

Completed with significant delays

Invoiced • 162 days old

🚨

Primary Delay 15.0 days stuck in "Ready to Bill"

⏱️

Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.6d / 1.0d SLA

Assigned

9.5d / 0.5d SLA

Scheduled

5.0d / 2.0d SLA

Closed

3.0d / 1.0d SLA

Billing Review

2.0d / 2.0d SLA

Ready to Bill

15.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17 SBerry: Misc. inspection billing, please
10/16/25 DPatton - Tech completed inspection on (1) unit. WO 1309298 in Scheduled status to complete inspection on units that were missed.. Bill this as a misc insp or full insp at $1861 for one AED insp ?

10/6 KSmith -- Scheduled for 10/13-10/14 with Dwayne
10/6 KSmith -- Provided Dwayne with available dates and am awaiting response
10/3 KSmith -- Left VM and sent email to Dwayne to schedule for 10/21 (EA)
10/2 KSmith -- Scott B said to go ahead and schedule
10/1 KSmith -- Scott B left a VM for Dwayne to discuss the site and the mobile clinics. Once they determine if they will be apart or separate from this WO we can schedule service
9/30 KSmith -- Dwayne advised they have 2 mobile centers as well. Forwarded Dwayne to Scott be to see if those mobile centers need to be included on this location or another created
9/30 KSmith -- Called Dwayne to schedule inspection
9/29 KSmith -- Left VM and sent email to schedule inspection
9/29/25 SReich - Cancelled 1288-119003-10223-OMNI, it was created for the wrong site. 

9/25 KSmith -- Dwayne said 10/9 does not work for them and requested 10/7. Advised we do not have that date available and provided additional dates and am awaiting response.
9/25 KSmith -- Sent email to schedule for 10/9
9/23 KSmith -- Sent email to schedule for 10/9

🔧 Work Performed

                        Initial Annual Inspection                    

🔍 Technician Findings

                        Initial Annual Inspection due                    

⚠️ Problem Description

                        Inspection: Initial Annual Inspection Service

https://www.ebiotrack.com/omnicor/inspection.php?iid=10230                    

📧

Email:Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Oct 14, 2025

From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Hello Kourtney, 

Our inspector has not arrived yet to evaluate our mobile units in the Bronx. Do you have an estimated time of arrival? Please advise, thank you

Get Outlook for iOS <https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpjOm86NjAzNjFkNzIzMjBhMGFkNWZhMTlmYmNlMWQ3MjUxYmM6Nzo1MjZhOmZjNTZiNzc4NTc5NGRkMTc0MzEwYmMwYjU0NDQyNGRmZTk1NmM3NTA1YjZjOTUyYjI2MzA5M2M4NDM4ZWI2MWQ6aDpUOkY> 
_________________

📧

Email:Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Oct 7, 2025

From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Hello Kourtney, 

That plan sounds good to me. Thank you! 

Best Regards, 

Dwayne LaFleur

(pronouns: he, him, his)

Program Director at Project Street Beat

Planned Parenthood of Greater New York

349 East 149th Street 

Bronx, NY 10451

Tel: 929-687-0226

Fax: 516-483-3592

dwayne.lafleur@ppgreaterny.org <mailto:dwayne.lafleur@ppgreaterny.org>   

www.ppgreaterny.org <https://protect.checkpoint.com/v2/r01/___h

📧

Email:Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Oct 6, 2025

From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Good Morning Kourtney,

Yes that works perfect. Thank you so much for following up! 

Get Outlook for iOS <https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpjOm86NGFlYzljZjg2NTFlZTAzNjRkZmIyOTcyNjlhMDQyNjU6Nzo5MzQxOmFlZGFlYjM3MjZmOTVlNTM5YWQ3OGQwYzNiOWY3MmNmODI4NmJjMjVhOTdiNGY2MDFhMGZjMmQxZjg1MGFlYjM6aDpUOkY> 
________________________________

From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, Oct

📧

Email:Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Oct 3, 2025

From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Hello Kourtney, 

Thank you for following up on our proposed date of October 20th. Can we potentially do any of these dates:

October 7th | 10th | 14th 

We have roughly 40 units per site including each mobile unit. Let me know if any of these dates work on your end. Thank you! 

Best Regards, 

Dwayne LaFleur

(pronouns: he, him, his)

Program Director at Project Street Beat

Planned Parenthood of Greater New York

34

📧

Email:Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Oct 3, 2025

From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Hello Kourtney, 

Thank you for getting back to me. Can we change the date to 10/20/25? We will be in the community on 10/21/25. Let me know if this day works for you. Thank you! 

Best Regards, 

Dwayne LaFleur

(pronouns: he, him, his)

Program Director at Project Street Beat

Planned Parenthood of Greater New York

349 East 149th Street 

Bronx, NY 10451

Tel: 929-687-0226

Fax: 516-483-3592

dwayne.lafleur@ppgr

📋

Outbound to +19296870226

Completed Oct 3, 2025

Left VM to Dwayne to schedule for 10/21

📋

Outbound to +19296870226

Completed Sep 30, 2025

Called Dwyane to schedule inspection

📋

Outbound to +19296870226

Completed Sep 29, 2025

Left VM to schedule inspection

📧

Email:Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Sep 25, 2025

From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Hello Kourtney, 

Hope this message finds you well. Apologies on my delayed response I was OOO yesterday and Tuesday. October 9th does not work for us; can we move the date to October 7th? Let me know if this works for you. Thank you! 

Best Regards, 

Dwayne LaFleur

(pronouns: he, him, his)

Program Director at Project Street Beat

Planned Parenthood of Greater New York

349 East 149th Street 

Bronx, NY 10451

Tel: 92

📧

Email: Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Sep 25, 2025

To: dwayne.lafleur@ppgreaterny.org
CC: 
BCC: 
Attachment: --none--

Subject: Re: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761
Body:
Hi Dwayne,

I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Project Street Beat 4th Floor located at 349 East 149th Street 4th Floor?

	If not, would you have the contact information of the person I need to speak with?
	If y

📧

Email: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761

Completed Sep 23, 2025

To: dwayne.lafleur@ppgreaterny.org
CC: 
BCC: 
Attachment: --none--

Subject: Project Street Beat 4th Floor -- EMSAR Inspection -- WO-01305761
Body:
Hi Dwayne,

I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Project Street Beat 4th Floor located at 349 East 149th Street 4th Floor?

	If not, would you have the contact information of the person I need to speak with?
	If you are

Timeline

📞

Case Linked Sep 22, 11:33 AM

Case Number: 00529291

Subject: 9/22 sent chatter to Scott , previous inspection was cancel

Status: Closed

📋

▶

2 Work Order Created Sep 23, 11:19 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Jessica Sells

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Status: Assigned Sep 23, 3:59 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Kourtney Smith

Technician: Mohamed Shareed

🚨 10.0 business days

👷

▶

3 Technician Assigned Oct 6, 8:50 AM

Technician Assigned → Status: Scheduled → Dispatch Scheduled

🗓️

Status: Scheduled by Kourtney Smith

From: Assigned

To: Scheduled

Duration in Previous: 12d 16h

📅

Dispatch Scheduled by Kourtney Smith

Scheduled For: 2025-10-13T13:00:00.000+0000

⚠️ 5.0 business days

📅

Dispatch Scheduled by Kourtney Smith Oct 10, 9:38 AM

Scheduled For: 2025-10-13T15:00:00.000+0000

⏳ 1.0 business days

⏱️

3x Labor Added Oct 13, 1:08 PM

Type: Labor, Travel

Status: Open

Qty: 1.5, 46, 17

⏱️

▶

2 2x Labor Added Oct 13, 3:40 PM

2x Labor Added → Status: Completed

✔️

Status: Completed by Edward Arias

From: Scheduled, Completed

To: Completed, Closed

Duration in Previous: 7d 6h, 0m

⏳ 3.0 business days

💵

Status: Billing Review by Diane Patton Oct 16, 9:16 AM

From: Closed

To: Billing Review

Duration in Previous: 2d 17h

⏳ 2.0 business days

📄

Status: Ready to Bill by Scott Berry Oct 17, 12:09 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 1d 2h

🚨 15.0 business days

📨

▶

2 Status: Invoice Pending Nov 6, 3:17 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Nancy Suarez

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Nov 7, 12:18 AM

Invoice Number: SM-245763

Bottlenecks

Assigned

Duration: 9.5 business days (threshold: 4.0 business hours)

Exceeded by 9.0 business days

Scheduled

Duration: 5.0 business days (threshold: 2.0 business days)

Exceeded by 3.0 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 15.0 business days (threshold: 1.0 business days)

Exceeded by 14.0 business days

🔗 Related Artifacts

📞

Case 00529291

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Misc. Inspection

Branch

N/A

Technician

Edward Arias

Scheduled

Oct 13, 11:00 AM

Created

Sep 23, 11:19 AM

Invoice #

SM-245763

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-02968610	Labor	Open	1.5	$223.50	Oct 13, 1:08 PM
WL-02968611	Travel	Open	46	-	Oct 13, 1:08 PM
WL-02968612	Travel	Open	17	-	Oct 13, 1:08 PM
WL-02968841	Labor	Open	1.25	$186.25	Oct 13, 3:40 PM
WL-02968842	Labor	Open	1	$149.00	Oct 13, 3:40 PM