Q-00029940
Inspection #: 28548
Asset ID: 13290173
Model: Ferno Washington Inc - 59T EZ-Glide
Intermittent failure Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Needs gas spring, new wheels and traxx
Parts needed
2 front casters, 2748078
2 rear wheels, 2748087
1 set track belts, 2831644
1 gas spring, 2310139
11/14 MOwens Per Eric, This repair work can't be scheduled until after Thanksgiving because no one will be working at this location. Scheduled for 12/2 between 8-5pm.
11/12 MOwens Called to speak to Eric Troxler. Left a vm about scheduling the repair visit for next week.
Evaluation - replaced damaged 4" ez glide wheels 2(2748078) - replaced ez glide powertraxx track belts 2 (2831644) - replaced ez glide 6 : wheels 2(2748087) - replaced gas spring 1 (2310139)
🔍Technician Findings
found unit needing repair - damaged 4" castor wheels - damaged 6" castor wheels - damaged track belts - faulty gas spring
⚠️Problem Description
Q-00029940
Inspection #: 28548
Asset ID: 13290173
Model: Ferno Washington Inc - 59T EZ-Glide
Intermittent failure Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Needs gas spring, new wheels and traxx
Parts needed
2 front casters, 2748078
2 rear wheels, 2748087
1 set track belts, 2831644
1 gas spring, 2310139 https://www.ebiotrack.com/workorder.php?wo=68409
📄Description
Ferno Model 59-T PowerTraxx Stair Chair
📞
Call
Completed Nov 12, 2025
11/12 MOwens Called to speak to Eric Troxler. Left a vm about scheduling the repair visit for next week.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: etroxler@daytonainternationalspeedway.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305772Location: DAYTONA INTERNATIONAL SPEEDWAY-ServiceAddress: 1801 W INTERNATIONAL SPEEDWAY BLVD Daytona Beach, FL 32114Device: Model 59-T PowerTraxx 12N-247384Probl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: etroxler@daytonainternationalspeedway.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305772Location: DAYTONA INTERNATIONAL SPEEDWAY-ServiceAddress: 1801 W INTERNATIONAL SPEEDWAY BLVD Daytona Beach, FL 32114Device: Model 59-T PowerTraxx 12N-247384Probl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: etroxler@daytonainternationalspeedway.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305772Location: DAYTONA INTERNATIONAL SPEEDWAY-ServiceAddress: 1801 W INTERNATIONAL SPEEDWAY BLVD Daytona Beach, FL 32114Device: Model 59-T PowerTraxx 12N-247384Probl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: etroxler@daytonainternationalspeedway.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305772Location: DAYTONA INTERNATIONAL SPEEDWAY-ServiceAddress: 1801 W INTERNATIONAL SPEEDWAY BLVD Daytona Beach, FL 32114Device: Model 59-T PowerTraxx 12N-247384Probl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 7, 2025
To: etroxler@daytonainternationalspeedway.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305772Location: DAYTONA INTERNATIONAL SPEEDWAY-ServiceAddress: 1801 W INTERNATIONAL SPEEDWAY BLVD Daytona Beach, FL 32114Device: Model 59-T PowerTraxx 12N-247384Probl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 30, 2025
To: etroxler@daytonainternationalspeedway.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305772Location: DAYTONA INTERNATIONAL SPEEDWAY-ServiceAddress: 1801 W INTERNATIONAL SPEEDWAY BLVD Daytona Beach, FL 32114Device: Model 59-T PowerTraxx 12N-247384Probl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 23, 2025
To: etroxler@daytonainternationalspeedway.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305772Location: DAYTONA INTERNATIONAL SPEEDWAY-ServiceAddress: 1801 W INTERNATIONAL SPEEDWAY BLVD Daytona Beach, FL 32114Device: Model 59-T PowerTraxx 12N-247384Probl
📅
WO-01305772 - Repair - Model 59-T PowerTraxx - Daytona Beach - DAYTONA INTERNATIONAL SPEEDWAY-Service
Dec 2, 2025 8:00am – 5:00pm
Work Order: WO-01305772
Account: DAYTONA INTERNATIONAL SPEEDWAY
Customer Case Number:
Location: DAYTONA INTERNATIONAL SPEEDWAY-Service
Address: 1801 W INTERNATIONAL SPEEDWAY BLVD, Daytona Beach, FL 32114
Manufacturer: Ferno
Model #: Model 59-T PowerTraxx
Serial #: 12N-247384
Contact Name: Eric Trox
Timeline
📞
Case Linked Sep 5, 2:57 PM
Case Number:00524942
Subject:L2 review - EMS
Status:Closed
🚨13.0 business days
📋
▶
2
Work Order Created Sep 23, 11:51 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Sep 23, 11:59 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:6m
🚨33.0 business days
📅
Status: Ready for Scheduling by Sean WeaverNov 7, 9:04 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:44d 22h
👷
▶
2
Technician Assigned Nov 7, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 13m
🔩
5x Parts Added Nov 7, 2:38 PM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Nov 14, 4:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-02T13:00:00.000+0000
🚨10.9 business days
🔧
Status: Tech On Site by Rozier ColeDec 2, 2:50 PM
From:Scheduled
To:Tech On Site
Duration in Previous:17d 22h
✔️
▶
3
Status: Completed Dec 2, 10:53 PM
Status: Completed → Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.16666666666667
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.3333333333333
🏁
Status: Closed by Rozier ColeDec 2, 10:59 PM
From:Completed
To:Closed
Duration in Previous:6m
⏳3.1 business days
📄
Status: Ready to Bill by Diane PattonDec 5, 11:51 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 12h, 0m
🚨20.0 business days
🧾
Invoice Created Jan 5, 10:24 AM
Invoice Number:SM-248353
Bottlenecks
Awaiting Parts
Duration: 33.0 business days (threshold: 3.0 business days)
Exceeded by 30.0 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)