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WO-01305775 ↗ ServiceMax

First Choice Health Centers, Inc. • Misc. Inspection • P5

📍 First Choice Health Center – Manchester– Primary Care/Dental — 150 North Main St, Manchester CT, 06042

Sep 23, 2025 → Sep 25, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 30, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 23 → Sep 24, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Sep 23, 2025 Completed: Sep 25, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0 / 5
Sep 23 → Sep 23 Ready for Scheduling ▶ Running 0 0 / 5
Sep 23 → Sep 24 Assigned ▶ Running 1 1 / 5
Sep 24 → Sep 25 Scheduled ▶ Running 1 2 / 5
Sep 25 → Sep 25 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 23, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
3.0 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529649
Closed
New Miscellaneous Equipment Inspection 1 New Abbott machine needs inspected. https://www.ebiotrack.com/inspection.php?iid=30276
Priority
High
Origin
Phone
Reason
New Case
Contact
Charlene Brown
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01305775 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Sep 23, 2025 • Closed: Sep 25, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/24 KSmith -- Scheduled for tomorrow with Charlene

9/24 KSmith -- Left VM and sent email to schedule for tomorrow

9/23 KSmith -- Sent email to schedule for 9/29

🔧 Work Performed
Completed misc inspection. All work documented in ebiotrack S.O #: 200-787-30276.
🔍 Technician Findings
Completed misc inspection. All work documented in ebiotrack S.O #: 200-787-30276.
⚠️ Problem Description
New Miscellaneous Equipment Inspection 1 New Abbott machine needs inspected. https://www.ebiotrack.com/inspection.php?iid=30276

Timeline

📞
Case Linked Sep 23, 11:57 AM
Case Number: 00529649
Subject:
Status: Closed
📋
▶
2 Work Order Created Sep 23, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 23, 3:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 34m
🗓️
▶
2 Status: Scheduled Sep 24, 12:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-25T18:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Sep 25, 6:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 6h
⏱️
▶
2 5x Labor Added Sep 25, 6:50 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 3.6 business days
📄
▶
2 Status: Ready to Bill Sep 30, 2:09 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 1, 10:34 AM
Invoice Number: SM-242438

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00529649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Sep 25, 2:30 PM
Created
Sep 23, 12:06 PM
Invoice #
SM-242438

Work Details (5)

Name Type Status Qty Amount Date
WL-02949766 Labor Open 1.25 $186.25 Sep 25, 6:50 PM
WL-02949767 Labor Open 0.75 $111.75 Sep 25, 6:50 PM
WL-02949768 Labor Open 2.25 $0.00 Sep 25, 6:50 PM
WL-02949769 Travel Open 35 - Sep 25, 6:50 PM
WL-02949770 Travel Open 110 - Sep 25, 6:50 PM

Details