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← WO Overview

WO-01305798 ↗ ServiceMax

NORTH ARLINGTON EMS • Preventive Maintenance • PSM

📍 North Arlington EMS — 575 Schuyler Ave, North Arlington NJ, 07031

Sep 23, 2025 → Oct 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (4 biz days late)
Active: 10 biz days
🕐 Clock stopped: Invoiced (Oct 7, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → Sep 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 30, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 5 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 7, 2025
5 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 23, 2025 Invoiced: Oct 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Sep 24 Ready for Scheduling ▶ Running 1 1
Sep 24 → Sep 24 Assigned ▶ Running 0 1
Sep 24 → Sep 30 Scheduled ▶ Running 4 5
Sep 30 → Sep 30 Reschedule ▶ Running 0 5
Sep 30 → Oct 7 Scheduled ▶ Running 5 10
Dispatch 0.0d
Coordinators 12.9d
Field Work 1.3d
Billing 44.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.9 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
44.1 days
Over SLA
Created: Sep 23, 2025 Due: Oct 31, 2025 Completed: Oct 7, 2025 (24 days early)
📅
10.5 days Total Age
⏱️
41.0d in Billing Review Longest Stage
🔄
17 transitions Status Changes
⚠️
48.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529298
9/23 chat'd EMS, site needs added to ebt
Closed
Q-00030213 PM Site wishing for PM service on the below units. POC: Joseph Miller Phone: 973-508-9106 Email: jmiller@northarlington.org 2 Ferno Inx Stretchers S/n: 185-015769 S/n: 015738 4 Stryker Stair Chairs S/n: 030939769 S/n: 031139420 S/n: 091040747 S/n: 030939768 https://www.ebiotrack.com/inspection.php?iid=30277
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Joseph Miller
Owner
Sherry Reich
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305798 (current) Invoiced
Preventive Maintenance • David Trost
Created: Sep 23, 2025 • Closed: Oct 7, 2025
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 41.0 days stuck in "Billing Review"
⏱️
Total Delay 48.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
10.9d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Billing Review
41.4d / 2.0d SLA
WO Correction Needed
2.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/25 DPatton - Timsheet locked; tech needs to make correction

12/11/25 DPatton - chatter to tech to update Repair to PM and resync.

10/7/25 DPatton - PM's completed; WO also has Repair WDL's, (What repair was done? Should we remove Repair WDL's?) Repair might be done on WO 1306238) ??

9/30 KSmith - Joseph requested we reschedule for 10/7

9/30 KSmith -- Joseph advised FSE that they needed to reschedule today's service. Provided additional dates to Joe and am awaiting response

9/24 KSmith -- Scheduled for 9/30 with Joseph

9/24 KSmith -- Sent email to schedule for 9/30

🔧 Work Performed
Ferno Washington Inc - iNLine (Series) Serial #: 35787 - Asset ID: a0C5A00000rNIzLUAW Ferno Washington Inc - iNX Serial #: 18S-015738 - Asset ID: a0C5A00000rNIzaUAG Ferno Washington Inc - iNLine (Series) Serial #: 35102 - Asset ID: a0C5A00000rNIzuUAG Ferno Washington Inc - iNX Serial #: 18S-015769 - Asset ID: a0C5A00000rNJ0EUAW Stryker Medical - 6252 Stair-Pro Serial #: 030939769 - Asset ID: 13272764 Stryker Medical - 6252 Stair-Pro Serial #: 031139420 - Asset ID: 13272766 Stryker Medical - 6252 Stair-Pro Serial #: 091040747 - Asset ID: 13272765 Stryker Medical - 6252 Stair-Pro Serial #: 130640733 - Asset ID: 13272767
🔍 Technician Findings
Inx 18s-015769Stretcher needs telescoping handle switch bottom cover Two front caster with break assemblies Two brake kits  Center you bar shaft is bent and release lever broken  Telescoping switch cover  Stretcher has an ho3 error. Stretcher has an ho3 error. support says this this unit must be sent back to ferno for repair. 6252  091049747 bc 13272765 @ 031139420 bc  13272766 @ 130640733 bc 13272767 @ 030939769 bc 13272764 @ Inx 18s-025738Stretcher also has an ho3 error  Stretcher would benefit from two front casters  Stretch your needs patient left display plastic bracket
⚠️ Problem Description
Q-00030213 https://www.ebiotrack.com/inspection.php?iid=30277 PM Site wishing for PM service on the below units. POC: Joseph Miller Phone: 973-508-9106 Email: jmiller@northarlington.org 2 Ferno Inx Stretchers S/n: 185-015769 S/n: 015738 4 Stryker Stair Chairs S/n: 030939769 S/n: 031139420 S/n: 091040747 S/n: 030939768

Timeline

📞
Case Linked Sep 22, 11:39 AM
Case Number: 00529298
Subject: 9/23 chat'd EMS, site needs added to ebt
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Sep 23, 1:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 24, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 37m
🗓️
▶
2 Status: Scheduled Sep 24, 12:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-30T13:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Kourtney Smith Sep 30, 8:44 AM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 20h
🗓️
▶
2 Status: Scheduled Sep 30, 8:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-07T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by David Trost Oct 7, 10:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
⏱️
▶
2 11x Labor Added Oct 7, 10:15 PM
11x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 12h 7m
⏳ 2.2 business days
💵
Status: Billing Review by Diane Patton Oct 9, 11:55 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 13h
🚨 41.0 business days
✏️
Status: WO Correction Needed by Diane Patton Dec 10, 5:09 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 62d 6h
🏁
Status: Closed by David Trost Dec 10, 8:47 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 37m
✏️
Status: WO Correction Needed by Diane Patton Dec 11, 11:19 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 14h 32m
⏱️
▶
2 Labor Added Dec 11, 11:56 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: WO Correction Needed
To: Closed
Duration in Previous: 12h 38m
💵
Status: Billing Review by Diane Patton Dec 12, 9:14 AM
From: Closed
To: Billing Review
Duration in Previous: 9h 17m
✏️
Status: WO Correction Needed by Diane Patton Dec 12, 12:23 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3h 8m
⏱️
▶
2 Labor Added Dec 12, 6:03 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 41m
📄
▶
3 Status: Ready to Bill Dec 13, 12:02 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249083

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days

🔗 Related Artifacts

📞
Case 00529298
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Oct 7, 9:00 AM
Created
Sep 23, 1:44 PM
Invoice #
SM-249083

Work Details (13)

Name Type Status Qty Amount Date
WL-02962826 Labor Open 0.5 $82.00 Oct 7, 10:15 PM
WL-02962827 Labor Open 0.5 $82.00 Oct 7, 10:15 PM
WL-02962828 Labor Open 0.5 $82.00 Oct 7, 10:15 PM
WL-02962829 Labor Open 0.5 $82.00 Oct 7, 10:15 PM
WL-02962830 Labor Open 1.25 $205.00 Oct 7, 10:15 PM
WL-02962832 Labor Open 0.75 $57.00 Oct 7, 10:15 PM
WL-02962833 Labor Open 1.75 $227.50 Oct 7, 10:15 PM
WL-02962834 Travel Open 43 $60.20 Oct 7, 10:15 PM
WL-02962835 Labor Open 1.5 $195.00 Oct 7, 10:15 PM
WL-02962836 Travel Open 43 $0.00 Oct 7, 10:15 PM
WL-02962837 Expenses Open 1 $0.00 Oct 7, 10:15 PM
WL-03035439 Labor Open 1.25 $205.00 Dec 11, 11:56 PM
WL-03036462 Labor Open 0.25 $57.00 Dec 12, 6:03 PM

Details