***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: GY2JYR%L
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
I removed the old PC and modem and replaced them with new ones sent to me. I rebooted Kiosk and it brings up a screen that says, aptio setup utility. I contacted Tech support and they had me try to get ahold of Higi Tech Support. No answer or call back from Higi. I called LVL 2 back and they said we will have to just send out a new PC.
🔍Technician Findings
I arrived on site to change out the PCV nd the modem.
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be sent Connectivity device for replacement.
Tech will be sent Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: GY2JYR%L
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
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Call
Completed Sep 29, 2025
Needs a follow up for a new PC. Pc sent was D.O.A
📋
Outbound to +16157781401
Completed Sep 23, 2025
Spoke to Mary/pharmacy, the unit has a no sync error message. Unit is offline in the portal. She rebooted. Lights are working. No key.
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WO-01305823 - Repair - ZT2776-4G - Franklin - Sam's Club #6249
Sep 29, 2025 9:00am – 10:00am
Work Order: WO-01305823
Account: HIGI LLC
Customer Case Number: SD-326632
Location: Sam's Club #6249
Address: 3070 Mallory Lane, Franklin, TN 37067
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2016105515
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/29/2025
Scheduled Date/Time: 2