12/11 MOwens Reply from Tiffany/Gina Williams confirming the service visit on 12/16.
12/11 MOwens tiffany replied back and requested the tracking info for the parts. I sent the tracking number back to her showing the arrival for the parts on Tomorrow 12/12. I asked if the visit can be scheduled for Tues. 12/16.
12/11 MOwens Sent email to Tiffany requesting to schedule the repair visit for Mon 12/15 if that will work for her. Also asked if she received the parts that were sent to the location.
🔧Work Performed
12-16-25 CTM - Replaced arms on 10 Midmark exam table= 10 arms replaced and replaced battery on 1 vital signs equipment and provided customer with asset tags sent , tighten head on exam table. Tested ALL PASS . Notified POC Tiffany Anthoney Practice Manager of findings and completion .
🔍Technician Findings
12-16-25 CTM - Replace arms on 5 Midmark exam table =10 arms replaced and replace battery on 1 vital signs equipment and provide customer with asset tags sent , Tighten head on exam table... Notify POC Tiffany Anthoney Practice Manager of findings and completion .
⚠️Problem Description
Head on exam table is loose and GE B125 erroring for Battery condition.
Sent 10 Asset tags: Please give to customer for QR scan issues and New equipment.
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table
Notes: tiffany
Asset ID: 12955075
Site: Sono Bello - NC-Raleigh
Department: SONOBELLODepreciation Start Date:Physical Location: OR 5Depreciation Term: yrsSerial #: V2520472
Model: GE Healthcare - B125
Model Type: Vital Signs Monitor
Custom Field:
Notes: Condition battery
Asset ID: 12955050
Site: Sono Bello - NC-Raleigh
Department: SONOBELLODepreciation Start Date:Physical Location: OR 3Depreciation Term: yrsSerial #: sqf22410004sa https://www.ebiotrack.com/workorder.php?wo=68423
📧
Email:Re: Sono Bello Raleigh NC Repairs
Completed Dec 11, 2025
From: giwilliams@sonobello.com
To: mowens@emsar.com, tanthoney@sonobello.com, nhall@sonobello.com
Perfect! Thank you!
GINA WILLIAMS | PRACTICE MANAGER
Sono Bello - Raleigh | Wilmington | Greenville | Winston Salem
It’s your life. Live it beautifully.
giwilliams@sonobello.com | 984.833.4096
4700 Falls of Neuse Road, Suite 150
Raleigh, NC 27609
Visit us on the Web: sonobello.com <https://protect.checkpoint.com/v2/r01/___http://www.sonobello.com/___.YzJ1OmVtc2FyMTpjOm86YWJlM2I0ZjIyO
📧
Email:Sono Bello Raleigh NC Repairs
Completed Dec 11, 2025
From: mowens@emsar.com
To: tanthoney@sonobello.com
Tiffany
I have the repair work order for your location. Did you receive the battery for the vital monitor and the asset stickers? I would like to send my tech Chris Morning there next Monday 12/15 in the morning if that will work for you.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 1, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 24, 2025
To: rduc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305826Location: NC - RaleighAddress: 4700 Falls of Neuse Road, Suite 190 Raleigh NC 27609, NC 27609Device: Problem Description: Head on exam table is loose and GE B125 erroring for Batte
Work Order: WO-01305826
Account: Sono Bello
Customer Case Number:
Location: NC - Raleigh
Address: 4700 Falls of Neuse Road, Suite 190, Raleigh NC 27609, NC 27609
Manufacturer:
Model #:
Serial #:
Contact Name: Practice Manager- Raleigh
Contact Phone: 984) 833-4150
Contact Email:
Due Date: 12/17/
Case #00529737 – Exam Table and VSM Battery
Status: Closed | Priority: Standard
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table
Notes: tiffany
Asset ID: 12955075
Site: Sono Bello - NC-Raleigh
Department: SONOBELLODepreciation Start Date:Physical Location: OR 5Depreciation Term: yrsSerial #: V2520472
Model: GE Healthcare - B125
Model Type
💬Case Comment
Internal Sep 23, 2025 2:44pm
Here's the notes of your call with +15138341777 (513) 834-1777 on Tuesday, September 23, 2025 at 1:15 PM:
The conversation involved Derek Reynolds from MSR addressing equipment issues reported by a representative from Sonobello. A work order was created to resolve the issues with a bed and a vital signs machine, ensuring follow-up actions were established.
Recap
Derek Reynolds confirmed the issue with the bed's head mechanism, which collapses under pressure, and created a work order to
Timeline
📞
▶
2
Case Linked Sep 23, 2:25 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01305826
Type:Virtual Tech - Field Repair
Priority:P3
📦
▶
2
Parts Requested Sep 23, 2:41 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:13m
🚨53.0 business days
🔩
▶
2
3x Parts Added Dec 10, 3:48 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:78d 2h
👷
▶
2
Status: Assigned Dec 10, 4:55 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Christopher Morning
🗓️
▶
2
Status: Scheduled Dec 11, 11:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-16T16:00:00.000+0000
⏳4.0 business days
⏱️
2x Labor Added Dec 16, 9:27 AM
Type:Labor, Travel
Status:Open
Qty:0.75, 14
🔧
Status: Tech On Site by Christopher MorningDec 16, 9:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 22h
⏱️
▶
2
Labor Added Dec 16, 2:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 33m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 18, 2:31 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Dec 19, 4:18 PM
Invoice Number:SM-249385
Bottlenecks
Awaiting Parts
Duration: 52.7 business days (threshold: 3.0 business days)
Exceeded by 49.7 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)